IT Service Desk Technician

Vitreus Talent Ltd; Huddersfield; Hybrid; GBP 26,000 - GBP 30,000; Full time

Job summary

A client-focused recruitment agency seeks an IT Service Desk Technician in Huddersfield. This role offers variety in troubleshooting and hands-on IT support. Successful candidates will enjoy exposure to a wide array of technologies in a supportive environment. Key responsibilities include providing 1st line support and managing work orders. Ideal applicants possess strong customer service skills and a passion for learning. This position offers competitive salary, benefits, and a hybrid work model.

Benefits

25 days annual leave

Training and certifications

High visibility across the organization

Qualifications

• Previous experience in an IT support role.
• Strong customer service and communication skills.
• Passion for troubleshooting and variety in work.

Responsibilities

• Provide 1st line support with a focus on first-time fixes.
• Handle phone, email, and in-person support requests.
• Create and manage work orders through the ticketing system.

Skills

Customer service skills

Troubleshooting

Communication skills

Ability to work with technical/non-technical users

Experience with Windows environments

Tools

Windows 10/11

Office 365

Active Directory

TCP/IP networking

AutoCAD

Revit

Job description

IT Service Desk Technician

Location: Huddersfield
Working Pattern: Monday–Friday, hybrid (1 day from home), 37.5 hours
Salary plus benefits: £26,000 + benefits + 25 days annual leave

I’m recruiting on behalf of a client seeking an IT Service Desk Technician who enjoys variety, visibility and hands‑on work. You’ll support senior leaders and wider staff while gaining exposure across the full IT estate, from day‑to‑day troubleshooting to specialist software and infrastructure. This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment.

What You’ll Be Doing

• Providing 1st line support with a focus on first‑time fix rate
• Handling phone, email and in‑person support requests
• Creating and managing work orders through the ticketing system
• Performing 1st and some 2nd line fixes before escalating when needed
• Monitoring tickets to ensure completion within SLA
• Following up with staff to confirm satisfaction
• Gaining familiarity with local and national systems to improve escalation
• Supporting occasional overtime/weekend project work

You’ll Also Gain Exposure To

• Windows 10/11 Enterprise
• Office 365
• PC/laptop hardware
• Printers & mobile devices
• Windows Server 2016–2025
• Microsoft Exchange
• Active Directory
• TCP/IP networking
• Adobe products
• Autodesk tools (AutoCAD, Revit)
• Document Management Systems
• Network print environments

What You’ll Bring

• Previous experience in an IT support role
• Strong customer service and communication skills
• A passion for troubleshooting and variety in your work
• Ability to work with both technical and non‑technical users, including VIPs
• Experience across hardware, O365, and Windows environments
• Willingness to learn, upskill and take on new challenges
• A full driving licence (hire car provided where needed)

What’s On Offer

• High visibility across the organisation
• Broad technical exposure - “you’ll see everything”
• Training, certifications, and clear progression pathways
• Supportive and accessible IT leadership
• Hands‑on work with networks, VDI, Autodesk products, cloud tools and more
• A friendly and collaborative small‑team environment

If you want to join a successful business and develop your career further, then please apply directly to find out more.

Recruitment Process

You will have an initial call with Vitreus Talent to discuss the role and your motivations for a move within five working days of your application. From there, your CV will be submitted to our client for shortlisting, followed by an interview and assessment process.

Vitreus Talent is committed to ensuring all candidates receive the best possible experience throughout the recruitment journey and aim to review and reply to all applications personally within five working days. We will keep you updated at every stage in a timely and transparent manner. If you require any reasonable adjustments to support your application, please contact Vitreus Talent directly.