Enterprise Onboarding & Training Lead

Log my Care; Greater London; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A leading care technology company based in Greater London is seeking an Onboarding & Training Manager to enhance the onboarding experience for Enterprise customers. The role involves managing the end-to-end onboarding process, collaborating to improve digital training materials, and ensuring high-quality implementation. Ideal candidates will have proven experience in customer training within a SaaS environment, focusing on user outcomes and effective training delivery. This position offers a salary range of £45K - £55K and requires in-office presence on Wednesdays and Fridays.

Qualifications

• Minimum of 3 years in Enterprise onboarding or customer training.
• Ability to manage multiple onboarding journeys and stakeholders.
• Experience in a SaaS environment preferred.

Responsibilities

• Own end-to-end onboarding and training for Enterprise customers.
• Partner with Digital Customer Enablement Manager to enhance digital experiences.
• Create and maintain onboarding playbooks.

Skills

Proven experience owning Enterprise onboarding

Facilitating live onboarding sessions

Designing structured onboarding programmes

Attention to detail

Translating customer needs into guidance

Customer-first approach

Organizational skills

Balancing high-touch delivery with scalability

Tools

HubSpot

Asana

Intercom

Job description

A leading care technology company based in Greater London is seeking an Onboarding & Training Manager to enhance the onboarding experience for Enterprise customers. The role involves managing the end-to-end onboarding process, collaborating to improve digital training materials, and ensuring high-quality implementation. Ideal candidates will have proven experience in customer training within a SaaS environment, focusing on user outcomes and effective training delivery. This position offers a salary range of £45K - £55K and requires in-office presence on Wednesdays and Fridays.