Enterprise Implementation Lead

Voice AI Space; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A technology company in the Greater London area is seeking an Implementation Manager to oversee the technical implementation process and enhance customer relationships during onboarding. In this role, you will leverage your experience in customer-facing roles and your technical expertise to guide mid-market and enterprise customers through their implementation journey. Ideal candidates will have at least 4 years of related experience, strong relationship-building skills, and a strategic mindset focused on achieving results.

Qualifications

• 4+ years of experience in a customer-facing role supporting a technical product or service.
• Experience working with SQL, APIs, and integrations.
• Ability to collaborate effectively across various stakeholders.
• Grit and determination to get things done in unstructured environments.

Responsibilities

• Build customer relationships and guide technical implementation projects.
• Document product functionality to build product expertise.
• Develop and refine implementation best practices.
• Improve customer experience and internal efficiencies.
• Collaborate with Sales and Customer Success to launch customers.
• Act as a liaison between customers and the product organization.

Skills

Customer-facing experience

Technical product support

SaaS experience

SQL knowledge

APIs and integrations understanding

Relationship development

Empathy

Strategic thinking

Problem-solving

Growth mindset

Job description

A technology company in the Greater London area is seeking an Implementation Manager to oversee the technical implementation process and enhance customer relationships during onboarding. In this role, you will leverage your experience in customer-facing roles and your technical expertise to guide mid-market and enterprise customers through their implementation journey. Ideal candidates will have at least 4 years of related experience, strong relationship-building skills, and a strategic mindset focused on achieving results.