Global SaaS Onboarding Lead — Drive Go-Live Success

AnaVation LLC; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global tech company in Manchester is seeking a Customer Onboarding Manager to ensure the successful deployment of their products with new customers. This role involves developing onboarding plans, leading kick-off meetings, and acting as the primary contact during onboarding. The ideal candidate will have over 3 years of experience in SaaS or enterprise software, possess strong communication skills, and be fluent in English and French. Join a diverse team committed to building an inclusive culture.

Benefits

Equity options

Inclusive culture

Development opportunities

Qualifications

• 3+ years experience in SaaS or enterprise software environments.
• Strong experience in training groups and facilitating conversations with executives.
• Fluency in English and French.

Responsibilities

• Develop and deliver onboarding plans for each customer.
• Lead kick-off meetings and guide stakeholders through onboarding milestones.
• Ensure timely configuration and go-live success.

Skills

Strong communication skills

Presentation skills

Interpersonal skills

Detail-oriented

Proactive

Job description

A global tech company in Manchester is seeking a Customer Onboarding Manager to ensure the successful deployment of their products with new customers. This role involves developing onboarding plans, leading kick-off meetings, and acting as the primary contact during onboarding. The ideal candidate will have over 3 years of experience in SaaS or enterprise software, possess strong communication skills, and be fluent in English and French. Join a diverse team committed to building an inclusive culture.