Guest Services Manager, Front Desk Leader (Flexible Hours)

Staycity Group; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading aparthotel brand in Birmingham is seeking a Guest Services Manager to enhance the guest experience. This role involves monitoring guest feedback, managing Front Desk operations, and ensuring high satisfaction levels. Candidates should have at least 2 years of experience in a similar role and familiarity with Opera software. This position offers numerous benefits, including flexible working patterns, paid family leave, and a supportive work culture.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme for high performers

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days: 2 paid days per year

Employee Assistance Program (EAP)

Extra day off for your birthday

Qualifications

• At least 2 years of experience working at the Front Desk in a similar property.
• Experience using Opera and strong communication skills are required.

Responsibilities

• Monitor and address feedback from guest satisfaction surveys.
• Communicate departmental updates and take action for improvement.
• Verify payments upon guest check-in following established procedures.
• Anticipate and address guest issues to ensure satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Conflict resolution

Feedback monitoring

Tools

Opera

Job description

A leading aparthotel brand in Birmingham is seeking a Guest Services Manager to enhance the guest experience. This role involves monitoring guest feedback, managing Front Desk operations, and ensuring high satisfaction levels. Candidates should have at least 2 years of experience in a similar role and familiarity with Opera software. This position offers numerous benefits, including flexible working patterns, paid family leave, and a supportive work culture.