Guest Services Agent: Warm Welcomes & Seamless Check-In

Spirehotels; Birmingham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent hotel management company is seeking a Front Desk Associate in Birmingham. In this full-time role, you will provide exceptional service and deliver unforgettable experiences to our guests, ensuring their satisfaction from check-in to check-out. The ideal candidate will have customer service experience and proficiency in MS Office. Enjoy a comprehensive benefits package, including early pay, medical benefits, hotel discounts, and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

401K matching

Paid time off

Hotel discounts

Qualifications

• One year of front desk experience in hotels preferred.
• One year of experience in a customer service or guest-facing role required.
• Full understanding of MS Suite applications.

Responsibilities

• Welcome guests and provide exceptional service.
• Respond to guest questions and requests promptly.
• Streamline check-in and check-out processes.
• Handle incoming phone calls with professionalism.
• Resolve guest concerns with attentive service.

Skills

Customer service

Multitasking

MS Office Suite (Outlook, Word, Excel)

Problem solving

Education

High school diploma or equivalent

Tools

Hotel PMS systems (e.g., OPERA, OnQ)

Job description

A prominent hotel management company is seeking a Front Desk Associate in Birmingham. In this full-time role, you will provide exceptional service and deliver unforgettable experiences to our guests, ensuring their satisfaction from check-in to check-out. The ideal candidate will have customer service experience and proficiency in MS Office. Enjoy a comprehensive benefits package, including early pay, medical benefits, hotel discounts, and opportunities for career growth.