Senior Account Director — Client Ops & Growth Leader

Williams Lea; Leeds; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A global service delivery organization in Leeds seeks a Managing Director of Operations. This role requires over 8 years of leadership experience in customer service environments, with a focus on client management. Responsibilities include training and development for team members, ensuring operational controls are met, and negotiating contracts for continuous improvement. The ideal candidate will have a Bachelor’s degree or equivalent experience, alongside strong client service skills and stress management abilities, and will lead a large team in a dynamic environment.

Qualifications

• Over 8 years of experience in a leadership role in customer service.
• Proven experience in managing large teams effectively.
• At least one year of business development experience.

Responsibilities

• Provide training and mentorship to direct reports.
• Ensure operational controls and reporting requirements are met.
• Leverage knowledge to negotiate contract terms and renewals.

Skills

Client service skills

Team management

Business development

Stress management

Education

Bachelor's degree or equivalent

Job description

A global service delivery organization in Leeds seeks a Managing Director of Operations. This role requires over 8 years of leadership experience in customer service environments, with a focus on client management. Responsibilities include training and development for team members, ensuring operational controls are met, and negotiating contracts for continuous improvement. The ideal candidate will have a Bachelor’s degree or equivalent experience, alongside strong client service skills and stress management abilities, and will lead a large team in a dynamic environment.