West End Security Officer

Carlisle Support Services Group; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A prominent security services provider in London seeks Security Officers to deliver a customer-focused approach to safety and security in busy retail environments. Candidates should have previous security experience, strong communication skills, and the ability to respond effectively to various situations. This role offers comprehensive training and structured career development, fostering a rewarding work environment in collaboration with well-known UK brands. Join a team that values diversity and recognizes achievements.

Benefits

Health and Wellbeing Plans

Flexible financial support

Ongoing training and career development

Employee Assistance Program

Long service and recognition awards

Qualifications

• Previous security experience in retail, public space, or corporate environments preferred.
• Ability to manage challenging situations professionally.
• Strong awareness of public safety and security risks.

Responsibilities

• Provide a high-visibility security presence across assigned locations.
• Conduct regular patrols of retail, public, and surrounding areas.
• Respond promptly and professionally to incidents and alarms.

Skills

Strong communication and interpersonal skills

Ability to remain calm under pressure

Excellent observation and attention to detail

Professional appearance and positive attitude

Flexible availability

Job description

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial supportwith instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

Role Overview

We are seeking professional, customer-focused Security Officers to work across London’s iconic West End retail and commercial districts, including Bond Street, Oxford Street, and Regent Street. This role requires a visible, approachable presence, strong situational awareness, and the ability to respond calmly and effectively in a fast-paced, high-footfall environment.

Key Responsibilities

• Provide a high-visibility security presence across assigned West End locations
• Protect clients’ premises, staff, customers, and assets
• Conduct regular patrols of retail, public, and surrounding areas
• Deter theft, anti-social behaviour, and unauthorised access
• Monitor and report suspicious activity
• Respond promptly and professionally to incidents, alarms, and emergencies
• Deliver excellent customer service and offer assistance when required
• Liaise with police, emergency services, and local stakeholders as necessary
• Accurately complete incident reports and daily logs
• Enforce site rules and company policies in a calm and respectful manner

Skills & Experience Required

• Previous security experience in retail, public space, or corporate environments (preferred)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and manage challenging situations
• Excellent observation and attention to detail
• Professional appearance and positive attitude
• Flexible availability to work shifts, including weekends and bank holidays

Successful applicants will be required to undergo CSAS vetting as part of the appointment process. CSAS (Community Safety Accreditation Scheme) vetting is a police-led background check that assesses an individual’s suitability to carry out accredited security and community safety duties. This includes identity verification, employment and address history checks, and a review of relevant criminal records to ensure the highest standards of integrity, professionalism, and public trust.

Personal Attributes

• Confident, approachable, and customer-focused
• Reliable and punctual
• Team player with the ability to work independently
• High standards of professionalism and integrity
• Strong awareness of public safety and security risks

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.