Reception Security Officer

Carlisle Support Services Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading security services firm is looking for a Reception Security Officer in Greater London to ensure a safe and welcoming environment. The role requires monitoring access, verifying identities, and maintaining a professional presence at the entrance. Candidates should have SIA licensing and previous front-of-house experience. The company values diversity and encourages applications from all backgrounds. This position offers structured training and career development opportunities.

Benefits

Flexible financial support

Structured career development

Employee Assistance Program

Long service and recognition awards

Competitive hourly pay rate

Qualifications

• Five years checkable work and address history.
• Experience in customer-facing roles.
• Ability to remain calm under pressure.

Responsibilities

• Monitor and control access to the office building.
• Maintain a discreet yet authoritative security presence.
• Liaise with tenant representatives and building management.

Skills

Previous experience in a front of house role

SIA Guarding or Door Supervision licence

Effective people skills

Flexible and supportive team player

Attention to detail

Job description

Our Customer - Olympia

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

The Benefits

• Flexible financialsupportwith instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program –supportingyour mental, physical, andemotionalwellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

The Role

The Reception Security Officer is responsible for providing a safe, secure, and welcoming environment by monitoring access, verifying identities, and maintaining a professional security presence at the office building entrance. You will remain vigilant, support emergency procedures, and ensure clear communication with the Control Room and building management while upholding high standards of conduct and confidentiality. As part of a skilled team of SIA licenced security and customer service professionals, you will be motivated, approachable, flexible, and dependable. You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it’s about making a difference through supporting our customers in their local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

Key Responsibilities

Access Control & Identity Verification

• Monitor and control access to the office building, ensuring only authorised personnel, contractors, and pre-registered visitors are admitted.
• Verify credentials using access control systems, and digital visitor management platforms.

Security Presence & Professional Conduct

• Maintain a discreet yet authoritative security presence at the office building entrance, aligned with the expectations of high-profile tenants.
• Deter unauthorised access and respond professionally to any access disputes or policy breaches.
• Uphold a high standard of personal appearance, conduct, and confidentiality at all times.

Surveillance & Threat Detection

• Remain vigilant for suspicious behaviour, tailgating, or unauthorised deliveries.
• Monitor lobby-area and report anomalies to the Control Room.
• Conduct visual inspections of bags or packages if required, in line with estate policy and tenant agreements.

Emergency Response & Evacuation Support

• Act as a designated point of contact during fire alarms, evacuations, or lockdowns affecting the office building.
• Follow instructions from the Control Room and assist in guiding occupants to safety or designated refuge areas.
• Support first aid or emergency services access as needed.

Coordination & Communication

• Liaise with tenant representatives, building management, and the Control Room to ensure seamless coordination of access and security measures.
• Maintain clear and accurate logs of access events, incidents, and shift handovers using digital reporting tools.
• Communicate effectively via radio and phone with other security personnel and estate departments.

Compliance & Training

• Operate in full compliance with SIA licensing conditions, GDPR, and Olympia’s safeguarding and data protection policies.
• Participate in regular training, briefings, and drills to maintain readiness and awareness of evolving threats or procedures.

Skills & Experience

• Previous experience working in a busy reception or front of house role.
• Able to work independently and as part of a team in a busy environment.
• SIA Guarding or Door Supervision licence holder.
• 5 years checkable work and address history.
• Experienced in customer-facing roles and busy working environments.
• A team player, flexible and supportive, putting team goals first.
• Effective people skills, able to interact with colleagues, customers and members of the public in a positive and professional manner.

Key Behaviours and Competencies

• Ability to remain calm under pressure.
• Attention to detail.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Punctual, dependable, assured, and smart in appearance.
• Enthusiastic and motivated to do a great job.

Previous experience in a reception or front of house role is important, but what’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’recommittedto creating a diverse andinclusiveworkplace where everyone can thrive.We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and withdignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.