Security Officer

Carlisle Support Services Group; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading security services provider is looking for DS Licensed Security Officers to join their events team. You will cover various events throughout the year at the Royal Hospital Chelsea, handling access control and guest services. Ideal candidates will have experience in security, strong customer service skills, and the ability to act quickly in emergencies. This role offers competitive pay, flexible hours, and the chance to grow with a renowned organization.

Benefits

Competitive hourly pay

Pension Scheme

Health and Wellbeing Plans

Financial flexibility with Wagestream

Employee Assistance Program

Discounts and rewards through Fizz Benefits

Onsite parking

Qualifications

• Previous experience in a security role is preferred.
• Must have a clean and tidy appearance.
• Understanding of Equality and Diversity principles.

Responsibilities

• Cover various events as part of the security events team.
• Perform access control and guest bookings.
• Handle customer inquiries and crowd control.
• Follow emergency and evacuation procedures.
• Report incidents and maintain safety protocols.

Skills

Customer service skills

IT proficiency (Microsoft Office Suite)

Ability to act quickly in emergencies

Strong verbal and written communication

Reliability

Teamwork

Public interaction skills

Education

SIA DS License

Accredited First Aid training

Job description

We have an exciting opportunity for DS Licensed Security Officers to join our security events team at Royal Hospital Chelsea.

You will work covering various events throughout the year and also cover the core team when required.

The Benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
• Employee Assistance Program
• Refer a Friend Scheme
• Onsite parking

OurClient

The Royal Hospital Chelsea is an Old Soldiers' retirement home and nursing home for some 300 veterans of the British Army. Founded as an almshouse — the ancient sense of the word "hospital" — by King Charles II in 1682, it is a 66-acre site located on Royal Hospital Road in Chelsea, London

We are looking for professional Security Officers to work on an ad hoc basis for events in this vibrant environment. The ideal candidate will have a strong understanding and awareness of site security operations, excellent communication skills, and a passion for helping others.

Purpose of the Role

This role is to work as part of the security events team covering various events held at the Royal Hospital Chelsea. The main priorities of the role are access control, booking in guests, customer service, general inquires crowd control, dealing with first aid incidents, and supporting the event manager with daily operational tasks.

Security Officers must be customer service-focused, polite, and professional at all times. The role involves standing and is external in all weather conditions, and you will report to the event manager.

Some event officers will also be allowed to be trained on the core team to support with additional shifts on the main site. These will be 12-hour shifts, days and nights, which could potentially progress to a full-time position when available.

Is this you?

• Previous experience in a relevant role.
• Proficient in IT skills (Microsoft Office Suite).
• Ability to deliver excellent customer service
• Ability to think and act quickly in emergencies or under pressure.
• Have the ability to deliver succinct and clear verbal and written reports where necessary.
• Maintain a high standard of personal presentation.
• Demonstrate reliability, including the ability to deliver high-quality.
• Ability to work as part of a team.
• Able to deal calmly and confidently with the public.
• Understanding of the principles of equality and diversity in relation to visitors’ needs.
• Awareness of Action Counters Terrorism (ACT), SCaN, and HOT protocols.

Key Responsibilities

• To be alert to potential threats or hazards and report any serious incidents to the duty team leader
• Follow emergency and evacuation procedures.
• Ensure all visitors are directed correctly.
• Monitor and respond to intruder/access/fire alarms
• Prevent the admittance of unauthorised persons.
• Report damage to property or buildings that compromise security.
• Remain alert to activity on the site to ensure risks are minimised through prompt action, end-to-end investigation, and reporting.
• Investigate suspicious persons or vehicles immediately.
• Investigate alarm activations as per site procedures.
• Receive, direct, and escort emergency services and agencies.
• Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
• Any further additional reasonable duties as requested.
• SIA DS License.
• Complete an accredited First Aid at Work training course and provide first aid in accordance with the training provided.
• Punctual.
• Smart and courteous at all times.
• Strong awareness of security procedures.

First Aider Health and Safety Responsibilities

All First Aiders must complete an accredited First Aid at Work training course and provide first aid in accordance with the training provided, and attend a refresher training course every 3 years. First Aiders shall:

• Respond promptly to all requests for assistance
• Summon further help when necessary (emergency services)
• Look after the casualty until recovery has taken place or further medical assistance has arrived
• Report details of any treatment administered
• Ensure the Accident Report Book is completed for the customer health and safety officer

Whatwe’llgive you:

The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career, and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people.We’re also committed to providing ways to enhance the health, well-being, and quality of life for all our colleagues.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive.We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.