Dedicated Contract Support Officer

Ward Security Limited; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A security service provider is looking for a Dedicated Contract Support Officer to ensure the safety and security of a facility in London. The role involves providing exceptional customer service, conducting ID checks, and maintaining a clean environment. You should hold a valid Frontline SIA license and have at least one year of experience in corporate security. This position offers a pay rate of £13.54 per hour with shifts of 4 on and 4 off. Benefits include financial support for licensing, a pension plan, and discounts through a membership program.

Benefits

Financial support for SIA Licensing

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Discounted gym membership

Access to a 24/7 Employee Assistance programme

Qualifications

• Valid Frontline SIA license required.
• Minimum of 1 year experience in corporate security.
• Good customer service and communication skills essential.
• Basic IT skills and high self-presentation necessary.

Responsibilities

• Act as a point of contact for staff and visitors.
• Conduct foot patrols to protect the client's property.
• Complete daily reports with relevant observations.
• Respond to emergencies and conduct ID checks.

Skills

Excellent communication skills

Customer service skills

Proficiency in IT systems

Problem-solving skills

High level of self-presentation

Quick thinking

Education

Valid Frontline SIA license

Proven work experience as a Corporate Security Officer

Job description

Dedicated Contract Support Officer - EC4V, London

London, UK

Job Description

Posted Thursday 29 January 2026 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Dedicated Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.

Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Dedicated Contract Support Officer Pay Rate: £13.54 per hour Shift Pattern: 4 on, 4 off, nights only Location: EC4V, London. Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid Frontline SIA license
• Proven work experience as a Cooperate Security Officer -min 1 year
• Good customer service and communication skills
• High level of self-presentation
• Basic IT skills
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Main Duties:

• Act as a point of contact and information centre to staff and visitors and tenants
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radios

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.