Security Officer

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A leading security services provider in Greater London is looking for a Security Officer to ensure the safety and security of people and property in a prestigious environment. The ideal candidate will have excellent communication and customer service skills, and be able to work flexible hours, including weekend shifts. Responsibilities include delivering superior service, operating CCTV systems, and supporting a welcoming atmosphere. This position offers a competitive rate of £13.85 per hour and numerous employee benefits.

Benefits

Access to Virtual GP

Employee Assistance Programme

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Discount Platform

Wellbeing Platform

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be physically capable of performing security responsibilities.
• Ability to operate CCTV and access control systems effectively.

Responsibilities

• Deliver outstanding customer service to staff and visitors.
• Ensure a secure and welcoming environment.
• Maintain confidentiality of client and tenant information.
• Complete duties to the highest standard.

Skills

Excellent oral and written communication skills

Exceptional customer service skills

Computer literate and confident with Microsoft Office

Reliable and trustworthy

Resilient under pressure

Physically able to conduct responsibilities

Ability to work independently

Awareness of current security threats

Flexibility in working practices

Job description

Job Details

Job Title: Security Officer

Rate: £13.85 per hour

Shift Pattern: Weekend Day

Benefits

We offer above industry standards benefits to our employees such as;

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Role

Working within this Central London building and a prestigious environment in the City of London, your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey, so in this role you will work closely with construction staff, cleaning, maintenance and on site management. Which will in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Be flexible and adaptable to all tasks or challenges
• Be accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal, training will be provided
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• To complete any other reasonable task as instructed by the onsite management or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, or any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Act in accordance with Company Policies and Procedures and our Code of Conduct.

Essential Skills

• Excellent oral, written communication skills, interpersonal skills and confidence
• Exceptional customer service skills
• Computer literate and confident with the use of Microsoft Office programmes
• Reliable, trustworthy and punctual
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Self-confidence and an interest in self-development
• Physically able to conduct all responsibilities associated with the roles documented
• Ability to work to instruction and on your own initiative where required
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Flexibility in regard to working practices, hours and responsibilities
• Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field
• Operation of CCTV/access control communications in an appropriate manner
• Flexibly and knowledge across all positions within the contract
• Ability to work rostered shift pattern, weekend Saturday and Sundays each week. 24 hrs per week.

Don’t miss out on this fantastic opportunity to join our team as a Security Officer!

UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019