Service Manager

Vertu Motors plc; Knaresborough; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading UK automotive retailer is seeking an experienced Service Manager for their Knaresborough location. This role offers a competitive basic salary of £45,000 with an OTE of £65,000, along with numerous benefits including a company car and no weekend working. The ideal candidate will have a strong background in automotive retail leadership and a passion for customer satisfaction. Join a company that values your career development and work-life balance.

Benefits

Company car

25 days holiday plus bank holidays

Dale Carnegie training

Share Incentive Scheme

Online rewards platform

Enhanced maternity & paternity packages

Pension scheme

Qualifications

• Proven track record as a Service Manager or in a similar leadership role.
• Skilled in improving performance and boosting profitability.
• Strong leadership and communication abilities.

Responsibilities

• Lead your team to deliver outstanding customer satisfaction.
• Manage departmental costs and align with business plans.
• Ensure compliance standards are maintained in the service department.

Skills

Leadership

Communication

Organisational abilities

Customer satisfaction

Job description

Service Manager – Vertu Vauxhall Harrogate

£45,000 basic | £65,000 OTE | Company Car | No Weekend Working

Are you an experienced Service Manager looking to take the next step in your career with one of the UK’s leading Motor Retail Groups? Vertu Vauxhall Harrogate is expanding, and this is your opportunity to join a forward‑thinking team that genuinely invests in its people.

Join Vertu Motors – Driving the Future of Vauxhall

At Vertu Motors, we’re proud to represent Vauxhall: a brand known for innovation, reliability, and exceptional customer loyalty. With a strong growth strategy and a commitment to developing talent, there has never been a better time to join us.

We offer a £45,000 basic salary with an OTE of £65,000, plus an excellent benefits package including:

• No weekend working – enjoy a healthy work-life balance
• Company car
• 25 days holiday plus bank holidays (rising with length of service)
• Dale Carnegie training and ongoing professional development
• Preferential service rates
• Share Incentive Scheme & colleague purchase scheme
• Online rewards platform with cashback and discounts
• Enhanced maternity & paternity packages
• Pension scheme

What You’ll Be Doing

• Leading your team to deliver outstanding customer satisfaction and exceed manufacturer benchmarks.
• Managing departmental costs and ensuring alignment with business plans.
• Maintaining strict compliance standards, including accurate customer data collection.
• Ensuring all manufacturer guidelines are met across the service department.
• Creating a safe, organised, and efficient working environment.
• Driving performance through coaching, development, and effective team leadership.

Who We’re Looking For

You’ll bring a proven track record as a Service Manager or in a similar leadership role within automotive retail. You’ll be skilled in improving performance, boosting profitability, and enhancing operational efficiency. Strong leadership, communication, and organisational abilities are essential, along with a passion for delivering an exceptional customer experience.

At Vertu Motors, we invest more in colleague development than any other motor retailer—meaning your career path, progression, and ongoing training are taken seriously.