Receptionist

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 12,000 - GBP 16,000; Part time

Job summary

A corporate reception management company in Greater London is seeking a Receptionist (Customer Experience Host) to join their team. The role involves managing the reception area, providing exceptional customer service, and maintaining professionalism. Ideal candidates will have previous experience in high-end customer service, especially within a 5-star hotel or corporate setting. The position requires flexibility with shifts 21 hours a week. Benefits include excellent holiday allowance, pension contributions, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour employee helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous experience in high-end customer service is essential.
• Experience in a 5-star hotel or corporate environment preferred.
• Immaculate personal presentation and approachability.

Responsibilities

• Manage the reception entrance and greet visitors.
• Provide a high level of customer service to all patrons.
• Adhere to company standards and emergency procedures.

Skills

High-level customer service

Strong communication skills

Professionalism

Proactive attitude

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We have an exciting opportunity for a Receptionist (Customer Experience Host) to join the Portico family at an iconic multi tenanted building based in the heart of the City!

The Customer Experience Hosts look after the staff and visitors of all floors in the building, taking pride in ensuring that the highest level of customer service is provided to everyone.

Hosting in the lobby and managing the reception entrance, the team provide a friendly greeting and access to the building whilst adhering to tenant protocols. They preserve professionalism whilst communicating and work closely with other service providers to ensure that high standards are consistently maintained.

This role is highly visible, and key to the Customer Experience Host’s success will be to maintain strong relationships and standards with clients, tenants and the team onsite.

The role includes administrative duties and requires adherence to company standards and emergency procedures. You must have a diligent awareness of security, paying attention to the detail, and show high levels of adaptability to effectively meet the varying needs within the building.

Shift pattern: 21 hours per week with shifts between 8am-3pm, on Tuesday, Wednesday and Thursday.
Salary: £15,195 per annum

Previous experience of working within a high-end customer service role is essential, preferably within a 5* hotel or corporate environment.

This role is for someone who is flexible, proactive, and with a positive attitude. They will have immaculate personal presentation with a genuine smile and approachable manner.

We require someone who easily engages in conversation and develops rapport with both clients and colleagues at all levels of the business. Strong communications skills are also required for this role, as well as high levels of professionalism.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.