Receptionist

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading corporate reception management company in Greater London is hiring a Receptionist to provide exceptional customer service at a boutique hotel for a prestigious retailer. The role includes greeting guests, ensuring smooth check-ins, and addressing guest inquiries. Candidates should have experience in high-end customer service and possess excellent communication skills. This full-time position offers competitive pay and a range of benefits including holiday allowance, pension contributions, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience working in a high-end customer service role.

Responsibilities

• Greet customers upon arrival and provide smooth check-in.
• Take care of guest needs during their stay.
• Solve any issues and answer questions.
• Provide bespoke and personal service.

Skills

Customer focused

Effective communication

Building rapport

Organised and forward thinking

Self-motivated

Teamwork

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Do you thrive on providing the highest levels of service to your clients and customers?
Then why not join Portico as a Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!

Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.

Hours: 40 hours per week, based on 12-hour shift patterns
Salary: £28,808 per annum

For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking. They will be self-motivated, but also able to work well in a team.

The ideal candidate will have experience working within a high-end customer service role.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.