Reception and Hospitality Host

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading corporate reception management company in Greater London is looking for a Reception and Hospitality Host to enhance client interactions and manage hospitality services in a new client office. This role involves greeting guests, managing meeting setups, and delivering a high-quality customer experience. Ideal candidates will have a background in customer service, preferably in corporate or hotel settings, and possess excellent communication skills. Competitive salary and great benefits are offered, including generous time off and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous experience working in a high-end corporate or hotel environment.
• Outgoing and friendly demeanor with a passion for customer service.
• Ability to communicate clearly in all mediums.

Responsibilities

• Greet guests and visitors, setting a positive first impression.
• Deliver and operate onsite hospitality and catering services.
• Manage meeting room setup and IT troubleshooting.
• Handle enquiries and requests from guests promptly.

Skills

Customer service experience

Effective communication

Ability to build relationships

Proactive problem-solving

Professional appearance

Job description

Reception and Hospitality Host • REF16860Z

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are currently recruiting for a Reception and Hospitality Host to join our front of house team in the Marylebone offices of a brand-new Portico client in the financial services industry!

The friendly welcome from our Reception and Hospitality Host sets the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the role of the Reception and Hospitality Host is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room setup, and IT troubleshooting service.

The Reception and Hospitality Host will be proactive in dealing with requests, diligent with booking rooms and motivated to deliver a consistently great service.

They will need to deal with enquiries from a varied guest base, answering queries and requests in a timely manner. So, it is extremely important that the successful candidate has the ability to communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Shift pattern: 40 hours per week, with 8-hour shifts between 7am and 6pm, Mon-Fri
Salary: £33,000

The successful Reception and Hospitality Host will have previous experience working in a customer service role, preferably within a high end corporate or hotel environment.

They will be outgoing and friendly, with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly via all mediums.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.