Receptionist

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 32,000; Full time

Job summary

A corporate reception service provider in Greater London is seeking a customer-focused Corporate Receptionist. The role involves managing guest interactions, building strong relationships, and handling ad hoc admin duties. Ideal candidates should have previous customer service experience, excellent communication skills, and a bubbly personality. Benefits include a competitive salary of £31,408, excellent holiday allowance, pension contributions, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Previous experience in a professional customer service role is essential.
• Must be comfortable to be SIA trained.
• Ability to stand for extended periods.

Responsibilities

• Manage guest interactions at the reception desk.
• Build rapport with stakeholders and colleagues.
• Assist with admin duties and training new team members.

Skills

Customer service orientation

Communication skills

Relationship building

Bubbly personality

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are looking for a customer focused Corporate Receptionist to join our team!

Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers.

To succeed in the role, you must be a people person! Based at one of 2 reception desks at the main entrances to the building, the focus of the Receptionist will be guest interaction. Dealing with a variety of guests and requests, you will need to read the person in front of you and adapt your service style to their needs, whilst ensuring that you follow the welcome and guest registration procedures specific to the occupier they are visiting.

You will be the go-to person in the building. So, it is important that you can use your bubbly personality and communication skills to build rapport and strong working relationships with all stakeholders and colleagues, both internal and external. Ad hoc admin duties are also a requirement of the role, assisting the Front of House Manager in training new team members, as well as assisting the building management team where necessary.

Hours: 40 hours per week, with shifts between 7am and 7pm from Monday to Friday
Salary: £31,408 per annum.

Previous experience within a professional customer service role is essential, as you will need to identify client expectations and how to exceed them within a corporate environment. We are looking for someone bubbly and chatty, with a great sense of humour, teamed with the ability to deliver an impeccably professional and seamless service to our clients.

The reception team is the bedrock of the building and provides assistance to lots of different departments. So, a hands-on approach and can-do attitude is essential for anyone joining the team!

Candidates must be comfortable to be SIA trained.

Elements of standing are also involved in the role, and the successful candidate should be comfortable to stand for periods of time throughout the day.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.