Reception Manager: Lead Guest Experience & Front Desk Team

West Sussex.info; Guildford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prestigious hotel in Guildford is looking for a Reception Manager to lead the Front Office team. This role involves ensuring a smooth guest experience and maintaining high service standards. The ideal candidate will have strong leadership abilities, excellent computer skills, particularly with Opera Cloud PMS, and a passion for guest satisfaction. The position offers a supportive environment with opportunities for growth alongside a dedicated team.

Benefits

Instant access to earned pay through Wagestream

Supportive environment with growth opportunities

Training and development

Qualifications

• Experience in a similar role or as a Senior Receptionist.
• Strong leadership and organizational skills.
• Proactive approach to guest satisfaction.

Responsibilities

• Lead and develop the reception team.
• Ensure a smooth check-in and check-out process.
• Handle guest queries and special requests professionally.

Skills

Guest experience focus

Leadership

Strong computer skills

Positive communication skills

Calm under pressure

Tools

Opera Cloud PMS

Job description

A prestigious hotel in Guildford is looking for a Reception Manager to lead the Front Office team. This role involves ensuring a smooth guest experience and maintaining high service standards. The ideal candidate will have strong leadership abilities, excellent computer skills, particularly with Opera Cloud PMS, and a passion for guest satisfaction. The position offers a supportive environment with opportunities for growth alongside a dedicated team.