Housekeeping Team Leader

InterContinental Hotels Group PLC; Greater London; On-site; GBP 38,000; Full time

Job summary

A luxury hotel in London is seeking a Housekeeping Team Leader to oversee daily operations, ensuring efficiency and adherence to high standards. This role involves mentoring staff, conducting inspections, and resolving guest queries promptly. Ideal candidates will have a strong attention to detail and leadership skills while working closely with various departments to deliver seamless service. Competitive salary and benefits including 28 days holiday, career development programs, and employee discounts are offered.

Benefits

Competitive salary

28 days holiday

Wagestream financial wellbeing app

Free meals on duty

Professional career development

Company sick pay and life insurance

Employee discounts

Qualifications

• Ability to lead a team and ensure high standards of service.
• Experience in housekeeping operations at a hotel.
• Strong communication skills to address guest queries.

Responsibilities

• Oversee daily housekeeping operations.
• Conduct regular inspections of guest rooms and public areas.
• Provide training and mentoring to housekeeping staff.

Skills

Team leadership

Mentoring

Attention to detail

Health & safety compliance

Job description

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we are currently looking to for a Housekeeping Team Leader to join the team.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

As our Housekeeping Team Leader you will oversee the daily operations ensuring all tasks are completed efficiently and to the highest standards and the team adhere to health & safety regulations, including the proper use of chemicals and equipment. You will be expected to provide effective mentoring and training to the staff guided by the Housekeeping Manager to achieve and maintain quality brand standards through the execution of departmental trainings including the IHG Way of Clean program. You will be required to conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance meet hotel standards. Address and resolve guests’ queries or concerns promptly and professionally, ensuring a high level of guest satisfaction.

Working closely with the front office, maintenance, and other departments within the hotel to ensure seamless service delivery. Building relationships and responding to workplace changes with flexibility and optimism whilst remaining focused with a high attention to detail even when deadlines, priorities and practices change and above all show we care and want to make a positive difference for our guests.

If this sounds like you, we’d love to hear from you.

We are committed to offer and provide our Housekeeping Team Leaders with a competitive salary and a large range of benefits:

• £18.17 per hour (£37,796 annual salary) plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on duty
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.
• At InterContinental London Park Lane, our ambition is to define our unique culture.
• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.