Guest Relations Executive

Intercontinental Hotels Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading luxury hotel in Mayfair is seeking a Guest Relations Executive to deliver exceptional customer service. This role involves personal guest interaction and supporting front office operations to ensure memorable stays. Candidates should have at least 2 years of experience in a hotel front office and a strong attention to detail. The hotel offers competitive pay of £14.85 per hour, discounts on meals and hotels, and a generous holiday policy. Join a dynamic team committed to unforgettable guest experiences.

Benefits

Free meals on duty

50% discount in F&B outlets

Generous holiday policy

Access to Wagestream

Career development programs

Qualifications

• 2+ years in a hotel front office role.
• Experience with guest relations essential.

Responsibilities

• Provide personal service to ensure flawless guest experiences.
• Engage with guests prior to and post stay.
• Support front office operations.

Skills

Exceptional customer service

Attention to detail

Knowledge of Opera PMS

Job description

Overview

At InterContinental London Park Lane, we have a fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair with an immediate start date.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for an enthusiastic and experienced Guest Relations Executive to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service and have a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.

As our Guest Relations Executive you are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. Proactively reaching out to guests prior to and post stay and preparing VIP guest amenities. You will support front office with reception and lobby presence, meetings and greeting guests, dealing with queries and concerns they may have.

You should have at least 2+ years in a hotel front office role with extensive knowledge of Opera or a similar PMS.

If you think this is you, we would love to hear from you!

Benefits and compensation

We are committed to offer and provide our Guest Relations Executive with a competitive salary and a large range of benefits:

£14.85 per hour plus service charge, paid overtime and great IHG perks including:

• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores – from retail to cinema with our Hapi benefits scheme.
• Our generous refer a friend scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few.

Additional benefits

• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Access to Wagestream - a financial wellbeing app allowing you to save, track and withdraw your pay as you earn it.
• Company sick pay and life insurance for every employee.
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
• Most importantly, we’ll help you grow and develop you as an individual and inspire incredible growth.

Culture and to apply

• At InterContinental London Park Lane, our ambition is to define our unique culture.
• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey.
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the apply button. Start your journey with us today.