Security Officer

Strand Palace Hotel; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A well-renowned hotel in London is seeking a dedicated Security Officer to ensure a safe environment for guests and staff. This role involves monitoring compliance with security policies, reporting incidents, and creating memorable experiences. Ideal candidates possess a strong focus on guest service and excellent communication skills. Join our committed team at a Great Place to Work, where your contributions to safety and service will be valued.

Benefits

Instant access to wages

Free meals on every shift

Introduce a Friend bonus scheme

Free laundry and dry cleaning

Paid half-day off on your birthday

Career pathways and paid training

Regular team socials

Paid volunteering day

Life assurance cover

Confidential support services

Northbank Privilege Card discounts

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at hotels worldwide

Qualifications

• Previous experience in a security or hospitality role is preferable.
• Strong passion for delivering excellent guest experiences.
• Ability to remain professional in high-pressure situations.

Responsibilities

• Ensure a safe and secure environment for guests and staff.
• Comply with hotel security and health & safety policies.
• Monitor loss prevention and report incidents.

Skills

Guest service focus

Communication skills

Confidence in interaction

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, located in the heart of central London. We are looking for a Security Officer to create a safe and welcoming environment for all guests and team members, and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wages through Wagestream – no more waiting for payday!
• Free meals on every shift– breakfast, lunch, and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
• Free laundry and dry cleaning– saving you time and money.
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
• A paid volunteering day each year to support a cause close to your heart.
• Life assurance cover for peace of mind.
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
• Health cashback plan for dental, vision, and physiotherapy expenses.
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
• Exclusive discounted room rates at Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the L+R Hotels collection

What You Will Be Doing

• Provide a safe and secure environment for guests, visitors and staff, whilst maintaining a professional image.
• Ensure compliance with hotel Security, Health & Safety policies, legal requirements, and company procedure.
• Protect hotel assets, guests, and staff, monitoring loss prevention, theft, damage, injury, and liability.
• Report, investigate, and record thefts, criminal offenses, and any incidents of concern in the occurrence book.
• Manage and securely handle cash movement, valuable deposits, and lost and found property.
• Identify and remove undesirables or non-guests posing a threat to hotel safety.
• Conduct security checks and investigations on staff, contractors, and premises, including key control and searches.

What We’re Looking For

• A person who naturally goes above and beyond to create unforgettable guest experiences.
• Passion to deliver excellent service.
• Confidence in talking to guests in a professional manner.
• Previous experience preferable.

What We’re About

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable – if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme – a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace – where your personality and purpose can shine.