Housekeeping Supervisor

Strand Palace Hotel; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prestigious central London hotel is seeking a dedicated Housekeeping Supervisor to ensure rooms meet the highest cleanliness standards. You will manage and train room attendants, provide feedback, and oversee room preparation for VIP guests. The ideal candidate has proven hospitality experience, strong organizational skills, and a hands-on approach to guest service. Join a team that values connection, quality, and sustainability while enjoying a range of employee benefits.

Benefits

Clear career pathways with paid training

Health cashback plan

Life assurance cover

50% off food and drinks

Exclusive discounted room rates

Instant access to wages through Wagestream

Free meals on every shift

Earn up to £300 with ‘Introduce a Friend’ bonus

Free laundry and dry cleaning

Paid half-day off on your birthday

Regular team socials and parties

Paid volunteering day each year

24/7 access to confidential support services

Northbank Privilege Card

Qualifications

• Experience managing large and diverse teams in a hospitality setting.
• Drive to exceed guest expectations and continually improve service.
• Approachable and capable of providing feedback to team members.

Responsibilities

• Check rooms after cleaning to ensure standards.
• Provide feedback and training to room attendants.
• Attend meetings to discuss team performance and goals.
• Execute weekly stock counts on the floors.
• Oversee room preparation for VIP guests.

Skills

Proven experience in hospitality

Strong organisational skills

Passionate about guest experience

Hands-on management

Job description

Develop your career at Strand Palace – Great Place to Work 2025

Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Housekeeping Supervisor who takes pride in ensuring every room is prepared to impress and meets the highest standards of cleanliness. Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• Life assurance cover for peace of mind
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including the L+R Hotels collection
• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe
• Attend departmental meetings and assist in ensuring a clear and consistent communication regarding team performance and goals
• Execute a weekly stock count on the floors
• Oversees room preparation for VIP guests and site inspections.
• Assist in delivery of departmental trainings. Ensure team understands the training and monitor if standards are followed on a daily basis

What We’re Looking For

• Proven experience in hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands‑on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well‑being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.