Growth-Minded Cybersecurity Customer Success Manager

Arctic Wolf; Newcastle upon Tyne; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading cybersecurity firm in the UK is seeking a Customer Success Manager based in Newcastle. This role involves managing corporate clients using CyberSOC solutions, ensuring renewals and satisfaction, and negotiating additional services. The ideal candidate has over 5 years of sales experience in a tech environment. Along with competitive compensation, the firm offers extensive benefits and opportunities for career development.

Benefits

Equity for all employees

28 days annual leave plus 8 bank holidays

Pension plan employer match

Training and career development

Comprehensive private benefits plan

Fertility support and paid parental leave

Qualifications

• 5+ years of success in a sales role, preferably in technology.
• Field sales experience desired.

Responsibilities

• Manage a set of corporate customers using CyberSOC solutions.
• Achieve renewal and expansion targets through consultative selling.
• Ensure customer satisfaction and conduct quarterly account reviews.
• Negotiate for upselling additional services.
• Plan and prioritize customer requests and issues.

Skills

Flexibility in a changing environment

Knowledge of spreadsheet and Salesforce

Customer service focus

Innovative thinking

Job description

A leading cybersecurity firm in the UK is seeking a Customer Success Manager based in Newcastle. This role involves managing corporate clients using CyberSOC solutions, ensuring renewals and satisfaction, and negotiating additional services. The ideal candidate has over 5 years of sales experience in a tech environment. Along with competitive compensation, the firm offers extensive benefits and opportunities for career development.