Head of Reception & Service Excellence

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 52,000 - GBP 62,000; Full time

Job summary

A corporate reception management company is seeking a Reception Service Manager to lead their team in an iconic building in Greater London. The role involves supervising a large reception team, enhancing service delivery, and building strong relationships with clients and stakeholders. Candidates should have experience managing a team in a corporate reception environment, along with excellent communication skills and a passion for service excellence. This is a full-time position offering a salary of up to £62,000 per annum.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience leading a large team in a corporate reception environment.
• Proficient in managing the full employee lifecycle.
• Ability to build strong relationships with clients and team members.

Responsibilities

• Supervise a team of 18 to deliver excellent visitor experience.
• Track performance metrics and implement improvements.
• Create and present reports on service performance.

Skills

Excellent communication

Leadership skills

Organizational skills

Service excellence

Tools

Visitor Management Systems (VMS)

Job description

A corporate reception management company is seeking a Reception Service Manager to lead their team in an iconic building in Greater London. The role involves supervising a large reception team, enhancing service delivery, and building strong relationships with clients and stakeholders. Candidates should have experience managing a team in a corporate reception environment, along with excellent communication skills and a passion for service excellence. This is a full-time position offering a salary of up to £62,000 per annum.