Block Manager

Mcr Property Group; Luton; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading property management firm is seeking a Block Manager in Luton to oversee the day-to-day management of residential developments. The successful candidate will be responsible for maintaining high service standards and compliance, preparing service charge budgets, and building strong relationships with stakeholders. Ideal applicants will have experience in residential block management, strong IT skills with property management systems, and a high level of organization. This is a great opportunity for career development within a dynamic property group.

Qualifications

• Experience in residential block management and leasehold management.
• Highly organized with the ability to manage multiple sites.
• Strong IT skills are essential.

Responsibilities

• Manage a portfolio of residential developments and ensure efficient operation.
• Prepare and monitor service charge budgets.
• Conduct regular site inspections for compliance and safety.

Skills

Residential block management

Stakeholder communication

IT skills (property management systems)

Time management

Education

IRPM qualification (or willingness to pursue)

Tools

Qube

Propman

Job description

Overview

Block Manager - Luton

Permanent

Who we are

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham and Glasgow. Our primary focus is the delivery of new-build and conversion residential and industrial projects, alongside the active management of a diverse portfolio spanning every major asset class. The business currently controls approximately 7,500 residential plots and commercial and industrial assets valued in excess of £2 billion.

Responsibilities

• This role will take responsibility for the day-to-day management of a portfolio of residential developments, primarily blocks of flats and leasehold estates, ensuring they are operated efficiently, compliantly and to the highest possible standard of presentation and service.
• Oversee all aspects of portfolio management, ensuring buildings are well maintained, safe and professionally managed.
• Preparation, monitoring and reconciliation of service charge budgets in line with lease requirements, coordinating routine and reactive maintenance works, and managing larger repair or refurbishment projects in conjunction with contractors and surveyors.
• Carry out regular site inspections to monitor standards of cleanliness, safety and general condition, while ensuring full compliance with relevant health and safety legislation and fire risk assessment requirements.
• Act as the main point of contact for leaseholders, handling enquiries and complaints in a calm, professional and solutions-focused manner, building strong relationships and maintaining high levels of customer satisfaction.
• Attend and, where required, chair residents’ meetings and annual general meetings, and liaise closely with Residents’ Management Companies.
• Sourcing, appointing and managing third-party contractors and suppliers for services such as cleaning, landscaping and security, ensuring value for money and consistent service delivery.
• Prepare clear and accurate reports covering financial performance, maintenance activity and compliance matters for internal stakeholders, directors and clients.

Who you are

• Applicants should have previous experience in residential block management, with a strong working knowledge of leasehold management and landlord and tenant legislation.
• You will be highly organised, capable of managing multiple sites and competing priorities, and confident communicating with a wide range of stakeholders.
• Strong IT skills are essential, particularly in the use of property management systems such as Qube, Propman or similar platforms.
• An IRPM qualification would be advantageous, or a willingness to work towards one, with RICS accreditation considered beneficial but not essential.
• A full UK driving licence may also be required depending on portfolio location and site visit requirements.

This is an excellent opportunity to join a well-established and ambitious property group during a period of continued growth, offering long-term stability, career development and exposure to a high-quality residential portfolio.