Building Manager

Mcr Property Group; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading real estate investment company based in Birmingham seeks a Building Manager to oversee day-to-day operations, ensuring compliance with regulations and excellence in customer service. The ideal candidate will possess strong sales and marketing skills, manage client accounts effectively, and drive business performance. This is a permanent position offering a pivotal role in a dynamic environment with a focus on enhancing client experiences and maximizing operational potential.

Qualifications

• Proven experience in sales and marketing with strong negotiation capabilities.
• Familiarity with Health & Safety legislation and compliance standards.
• Ability to manage time effectively and handle customer complaints.

Responsibilities

• Oversee the building's operational performance and manage client accounts.
• Take charge of day-to-day operations and ensure KPI achievement.
• Implement sales strategies to drive occupancy and revenue.

Skills

Strong sales and marketing capability

Negotiation skills

Professional communication style

Time management

Customer service

Microsoft Office proficiency

IT assistance

Tools

Propman

Job description

Overview

Building Manager – Birmingham

Permanent

About MCR

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham, and Glasgow. The business is focused on the development and management of residential, student accommodation, and industrial assets and manages a diverse portfolio covering every major asset class across the UK. With a significant pipeline and continued expansion underway, this role offers the opportunity to play a key part in shaping high-performing operational environments within one of the UK’s most active property platforms.

Responsibilities

• Work in a standalone, highly autonomous role, taking ownership, accountability, and delivering exceptional service while driving commercial performance.
• Provide the highest level of service and operational support to existing clients, while proactively increasing occupancy, growing revenue, and exceeding budget targets.
• Manage your own workload, operate confidently without close supervision, and remain calm and effective in a fast-paced environment where priorities change quickly.
• Strengthen and develop the business within the centre through proactive account management, relationship building, and consistently high standards of customer service for clients and agents.
• Oversee the site’s performance to ensure KPIs are achieved and the centre operates at maximum commercial potential.
• Report to the Property Manager and be based primarily at one site in Birmingham, with occasional travel to other sites as required.
• Line manage reception and administration staff to ensure the site is professionally run and customer focused.
• Take full ownership of day-to-day building operations, including raising purchase orders for services (e.g., cleaning, waste management, office supplies), reviewing existing supplier contracts, tendering where appropriate, scheduling contractors, and processing supplier invoices.
• Manage client accounts, liaising with customers regarding outstanding balances and negotiating payment where required.
• Ensure full compliance with Health & Safety, waste management, and statutory regulations, maintaining a safe and legally compliant working environment.
• Collaborate with the Property Manager to develop and implement sales and marketing strategies to increase occupancy and revenue, and contribute to achieving budget targets and KPIs.
• Conduct viewings and meetings with prospective clients, promote the business centre and services, follow up on marketing leads, and liaise with Lettings and Marketing teams to maximise conversions.
• Maintain accurate records relating to financial performance, occupancy levels, and client information, and ensure all company procedures are followed.
• Undertake any other reasonable duties as required by the Property Manager in support of the wider business.

Skills and experience

• Strong sales and marketing capability with proven negotiation skills and a confident, professional communication style.
• Strong understanding of compliance and ability to work within relevant laws, regulations and industry standards, including Health & Safety legislation.
• Excellent time management and prioritisation skills, with the ability to deliver outstanding customer service and handle complaints calmly and effectively.
• Proficiency with Microsoft Office and the ability to provide basic IT assistance to clients when needed.
• Experience with Propman is advantageous but not essential.