Lettings and Property Manager

Mcr Property Group; Luton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading independent real estate firm in Luton is seeking a Lettings & Property Manager to support both lettings and block management teams. The successful candidate will be responsible for property inspections, maintaining high service standards, and managing tenant queries. Applicants should have prior experience in lettings or property management, demonstrating strong communication and organizational skills. A full UK driving licence is essential, with onsite presence required. Flexibility in hours may be needed to meet tenant demands.

Qualifications

• Previous experience in lettings or property management.
• Strong customer service skills to handle tenant queries.
• Highly organized and capable of multitasking.

Responsibilities

• Support lettings and block management teams with onsite assistance.
• Conduct property inspections and ensure units meet standards.
• Respond to tenant queries and contribute to a positive experience.
• Maintain accurate records and assist with administrative duties.

Skills

Strong customer service skills

Ability to handle tenant enquiries

Strong written and verbal communication

Attention to detail

Organizational skills

Proactive problem-solving

Tools

Property management software

Standard office applications

Job description

Role

Lettings & Property Manager – Luton – Permanent

About MCR Property Group

MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.

The Role

The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.

Working closely with the lettings team, you will be responsible for assisting with property inspections and ensuring all units meet the required standards prior to occupation. You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience.

In addition, the role will support the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general onsite operations. Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development.

General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants. You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.

Candidate Requirements

Applicants must have previous experience in lettings or property management and demonstrate strong customer service skills, with the ability to handle tenant enquiries and concerns in a calm and professional manner. You should be highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team.

Strong written and verbal communication skills are essential, along with a high level of attention to detail and a proactive approach to problem-solving. Familiarity with property management software and standard office applications is preferred.

The role will be based onsite in Luton with regular travel to other locations when required. Working hours will be generally consistent, although some flexibility will be required to meet tenant needs and operational demands. A full UK driving licence is essential.