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Customer Onboarding Manager (UK) Customer Success United Kingdom
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Customer Onboarding Manager
Job summary
A cloud-based transport management platform is seeking a Customer Onboarding Manager to guide clients through their onboarding journey. You will build relationships, ensuring a successful implementation of the platform while being the primary contact for customers. The ideal candidate should have experience in the transport industry and possess strong communication skills. This is a remote role based in the UK, involving regular travel to customers, with a competitive salary and flexible working environment offered.
Benefits
Qualifications
- Experience in an operational role such as transport planner or dispatcher.
- Self-starter who takes initiative.
- Strong communication with technical and non-technical audiences.
Responsibilities
- Build strong relationships with customers.
- Guide customers through the onboarding process.
- Act as the first point of contact during onboarding.
- Document findings and share insights with internal teams.
- Enhance the knowledge base and customer guides.
- Support pre-sales activities by analyzing potential needs.
- Collaborate closely with engineering, sales, and product teams.
- Travel regularly to visit customers throughout the UK.
Skills
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent, rapidly expanding across Europe.
Our platform is an all-in-one system, handling everything from the initial order entry to final invoicing. It optimises planning and includes an AI-powered feature that automates lengthy manual tasks.
Qargo is designed to help modern transport and logistics operations run more efficiently, while increasing profitability and sustainability.
As a Customer Onboarding Manager, you will guide our customers through their onboarding journey and ensure they experience a smooth and valuable implementation of Qargo.
You’ll act as their trusted advisor, helping them optimise their workflows and processes, while serving as the bridge between customers and our internal teams.
This is a remote role based in the UK, with regular (weekly) travel to customers across the country.
- Build strong relationships with customers, understanding their workflows and business needs.
- Guide customers through the onboarding process and ensure a successful software implementation.
- Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction.
- Document findings and share insights with internal teams to help improve our product and processes.
- Continuously enhance our knowledge base and customer guides.
- Support pre-sales activities by analysing potential client needs and providing input during demos.
- Collaborate closely with our engineering, sales, and product teams.
- Travel regularly to visit customers throughout the UK.
- Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher).
- A self-starter who takes initiative and enjoys variety in their work.
- Strong communication skills with both technical and non-technical audiences.
- Customer-focused and passionate about delivering the best possible client experience.
- Proactive, organised, and flexible, thriving in a fast-paced, scaling environment.
- A competitive salary package.
- A role with real ownership, responsibility, and impact.
- The chance to join our Dream Team and grow alongside Qargo as we expand across Europe.
- A flexible and trust-based working environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.