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Export and Supply Chain Administrator
Job summary
A logistics and fulfillment company is looking for an Order Fulfillment Specialist in Kettering. You will manage UK and Export orders, ensuring timely and accurate order processing while also liaising with internal teams and customers. The role requires attention to detail, effective communication, and experience with accounting software. Benefits include 31 holidays, a Bupa Cash Plan, hybrid working after probation, and various employee incentives.
Benefits
Qualifications
- Able to communicate effectively both internally and externally.
- Experience in liaising with Chambers of Commerce.
- Knowledge of INCO terms and Rural Payments Agency.
Responsibilities
- Receive and process UK orders, ensuring fulfillment.
- Manage and process export orders including documentation.
- Communicate effectively with customers regarding orders.
- Manage 3PL communication and performance.
- Investigate discrepancies in deliveries and resolve issues.
Skills
Education
Tools
Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers
- Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues
- Receiving and processing Export orders
- Specific stock management
- Booking transport / collections
- Relevant export documentation – and the need for accuracy
- Liaising with relevant agencies
- Maintaining effective communication with the customer on order fulfilment
- Processing of invoices and resolution of invoice queries
- Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
- Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
- Periodic reporting as required by the contract.
- Production of month end stock reconciliation and adjustments reporting
- Attention to detail.
- Ability to work to deadlines and manage conflicting priorities.
- Effective communication – internally and externally
- Ability to interface at all levels.
- Supportive of colleagues
- Commitment to the delivery of customer service excellence
- Reliable
- IT literate
- Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
- Working knowledge in basic use of MS Office
- Knowledge of INCO terms
- Previous experience of liaising with Chambers of Commerce
- Knowledge of Rural Payments AgencyRelevant experience of a similar role covering most of the same areas
- Have worked with accounting software, preferably QuickBooks, Xero, and Sage
- Experience of using MS Excel in an Operations role
- Proactive
Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation
Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.