Operations Manager

Circet Group; East Kilbride; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading traffic management company is seeking an Operations Manager in East Kilbride. The successful candidate will manage daily operations, ensure health and safety compliance, and lead a team of over 50 operatives. Responsibilities include resource allocation, KPI reporting, and collaboration with departments to maintain service quality. Candidates must have at least 4 years of experience in traffic management, strong leadership capabilities, and a valid driving license. This role offers a dynamic environment with significant responsibilities.

Qualifications

• Minimum 4 years of experience in the traffic management industry.
• Ability to manage a team of 50+ operatives.
• Full driving license required.

Responsibilities

• Oversee daily operations and resource allocation.
• Ensure health and safety standards are prioritized.
• Report on KPIs to the directors.

Skills

Strong leadership qualities

Conflict management skills

Customer service skills

Critical thinking

Attention to detail

Job description

We are hiring! Circet UK's Traffic Management Division is looking for an Operations Manager.

Main Purpose:

Reporting to the Director, Operations Manager will ultimately be responsible for the day to day running of the business, from allocating appropriate resources to work to maintaining the highest standards in health, safety and delivery.

Main Duties:

• Day to day running of all operational requirements.
• Allocating appropriate resource to specific traffic management tasks/activities.
• Ensuring strict processes are maintained to the highest standard throughout the business where health & safety is priority.
• Attend & chair regular management/supervisor meetings.
• Report to directors on various KPIs in relation to company growth & performance.
• Manage all operatives annual leave requirements.
• Manage operational supply chain including goods/services obtained.
• Work closely with the Contracts Department to ensure all activities are efficiently and safely carried out within an awareness of budgets.
• Works in collaboration with our clients to ensure delivery whilst maintaining the highest of standards.
• Monitor & Control fleet on a day to day basis whilst working closely with the transport department.

Experience, Skills and Knowledge:

• Full driving license.
• Ability to travel dependent on companies’ requirements.
• Ability to make reactive decisions at a moment’s notice.
• Strong leadership qualities, managing a team of 50+ operatives.
• Minimum 4 years + experience in the traffic management industry essential.
• Ability to conduct yourself professionally and coherently when attending meetings.
• Think critically and problem solve.
• Handle confidential/sensitive information with discretion.
• High attention to detail.
• Customer services skills.
• Conflict management and resolution skills - Build consensus, anticipate and solve problems.
• Ability to adapt to a fast-paced environment where client demands require a service second to none.

Health & Safety Compliance:

Monitor site practices and routines to ensure compliance with relevant legislation and regulations, including the company H & S Policy, to minimise the likelihood of accidents and the resulting fines and compensation claims. Ensure training needs are identified and, in conjunction with HSEQ Department, arrange for personnel to attend such courses as are necessary. Failure to embrace a safe and secure environment can result in disciplinary proceedings.