Research jobs in United Kingdom

This mid-level role, supported by the Principal Designer, will drive design within their squad and collaborate across Product, Design and Engineering. They will use foundations of discovery and data-driven delivery, to build solutions that get Pet Health Club members engaging with us in new ways and, help our clinic professionals deliver healthier outcomes to more pets.

Gain understanding: Whilst you’re not expected to have prior knowledge of our industry (veterinary/pet health) you are expected to do user research to better understand both our clients (pet owners), our patients (the pets) and our wonderful healthcare professionals (the vets). Doing just enough discovery to feel confident in your domain

Drive outcomes: You’ll get stuck in, finding quick wins and/or big opportunities, have a hypothesis, brainstorm, experiment, gather insights, prototype, discuss with partners, iterate, increment and repeat.

Champion user-centred principles: Use your understanding and practice combined with your creative skills to craft solutions that address user needs, pain points, and preferences.

Think Big, Test Small: Think about end-to-end solutions, balancing creative ambition of a future state with iterative thinking and feasibility in mind - how to learn what works and get feedback on the approach quickly.

Present with context: Explaining the strategic thought behind creative decisions to partners across departments, some of whom may be unfamiliar with product strategy and design.

What are you expected to bring to the team?

Experience: You’ve spent time creating and shipping intuitive digital experiences, with the portfolio to back it up.

Craft: Strong UX, UI, and interaction skills. Ability to identify a user problem and take it from concept to high-fidelity solution.

Team player: You exhibit kindness, humility and authenticity. Seeking to understand your teammates and assuming good intentions. Aiming to bring your best self to work and challenge others to do the same.

Communication: You have good verbal and written communication skills, a passion for connecting with users, and giving honest and actionable feedback to your colleagues, and communicating the intent behind your work - i.e. why is this the right thing to build?

Growth mindset: You’re constantly seeking opportunities to improve your craft, collaboration, and drive product outcomes. You take the initiative and ask questions about how we can do better together.

Toolkit: You are proficient with Figma, have worked with a Design System, and built prototypes to bring experiences to life.

Preferable, but not necessary

Previous experience in healthcare.

Experience designing on top of and around legacy systems.

Up to speed with variables, auto-layout and Figma’s power features.

Who will you be working with?

Reporting directly to Kieron-Scott Woodhouse (Head of Design, Clinics), this is a key role within our newly formed Care Delivery Team. This team will be primarily accountable for ensuring our medical practitioners are able to serve their patients in an efficient and effective manner, ensuring a high quality of care throughout the journey. This team will be expected to collaborate with other teams in the clinic space, some focused on other aspects of medical care, receptionist experience, practice manager needs, central operations, and more.

Our Technology teams operate from digital hubs in London, Bristol, Stockholm, and Porto. We are a remote-first team working together to shape a new era in pet health. We’re backed by some of the world’s leading investment groups and have operations in the UK, Europe, and North America.

We are experts in Animal Health, Veterinary Services, and Operations, Creatives, Engineers, Designers, Product, Marketing, and Data experts, and most of all, people with a passion for pets. We’re a team growing our user-centricity and specialist skills to help deliver change piece by piece within a larger organisation.

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance

26 days annual leave

Cycle to Work scheme

Initiatives focused on employee wellbeing

Pension

Discretionary Bonus

Discounted staff pet care

Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.