Quality Assurance jobs in United Kingdom

Job Title: Care Coordinator
Agency: The Peaches Healthcare Limited
Location: Hounslow, United Kingdom

We are looking for a dedicated and compassionate individual who thrives in a dynamic, customer-focused environment. Do you have strong organisational and communication skills? We’re looking for a Care Coordinator to join our team and help ensure that our customers receive the highest quality care in the comfort of their own homes.

At Peaches Health Care, we pride ourselves on providing exceptional home care services to our service users that empower individuals to live safely and comfortably.

• Ensure timely, efficient, and safe allocation of care assistants to customers based on their care and support plans.
• Work closely with our care team in the office and the management to recruit and onboard skilled care assistants, ensuring we meet the needs of both the business and our clients.
• Provide cover for care assistant absences, including sickness, holidays, or short-notice situations.
• Manage incoming referrals for new care and support requests, processing them quickly and effectively.
• Regularly review and update customers’ care and support plans to ensure they are always aligned with their evolving needs.
• Coordinate and ensure adequate staff coverage to meet care requirements, always considering both customer needs and staff well-being.
• Utilise IT systems to schedule care assistants, ensuring that each one is matched with the right customer based on their skills, preferences, and availability.
• Adjust care plans as necessary and prioritise care in emergency situations.
• Distribute weekly rotas to staff and communicate any necessary updates or changes.
• Participate in an out-of-hours emergency on-call rota, once fully trained and assessed for competency.
• Maintain accurate records of care provision, travel, and incident reports, while ensuring confidentiality and data protection.

• Ensure all customer information remains confidential and is shared only when necessary for their safety and well-being.
• Provide regular updates and reports to the Registered Manager and team, contributing to the smooth running of the service.
• Foster strong communication with customers and their families, ensuring that diverse communication needs are met.
• Collaborate with healthcare professionals to ensure continuous improvement of care standards and outcomes.
• Adhere to Peaches Health Care’s policies and procedures, delivering care in line with best practice standards.

• Be part of a close-knit, supportive team dedicated to delivering exceptional care.
• Enjoy a rewarding role where you can make a tangible difference in people’s lives every day.
• Competitive salary and benefits.
• Opportunity for growth and development in a dynamic sector.
• Comprehensive training and ongoing support to help you excel in your role.

We are looking for an individual who is organised, approachable, and able to remain calm under pressure.

Experience:

• Care Coordinator: 3 years (required)
• Computer literacy: 1 year (required)

Licence/Certification:

• Full UK Driving License (required)

Reference ID: PHCL/CC-2025

Interested and qualified candidates should apply online for this job. Apply online: https://example.com/apply