UK Customer Fulfilment Lead - Planning & KPIs

Ball Corporation; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in sustainable packaging seeks a Customer Fulfilment Manager to lead the UK team in production scheduling and inventory management. The role focuses on customer satisfaction, efficiency, and continuous improvement in operations. Strong organizational and leadership skills are essential. Applicants should have experience in a fast-paced customer service environment, familiarity with SAP and Microsoft Office, and a problem-solving mindset.

Qualifications

• Experience in a sales, planning, or customer-oriented team.
• Previous experience in a high volume fast pace customer service environment.
• Understanding of IBP or Sales and Operations Planning (S&OP).

Responsibilities

• Lead the UK Customer Fulfilment team in production scheduling and inventory management.
• Drive continuous improvement initiatives in fulfilment operations.
• Manage key customer relationships to ensure satisfaction.

Skills

Organizational skills

Problem-solving skills

Communication skills

Stakeholder management

Leadership skills

Project management skills

Tools

SAP

Microsoft Office

Job description

A global leader in sustainable packaging seeks a Customer Fulfilment Manager to lead the UK team in production scheduling and inventory management. The role focuses on customer satisfaction, efficiency, and continuous improvement in operations. Strong organizational and leadership skills are essential. Applicants should have experience in a fast-paced customer service environment, familiarity with SAP and Microsoft Office, and a problem-solving mindset.