Customer Fulfillment Manager

Ball Corporation; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in sustainable packaging seeks a Customer Fulfilment Manager to lead the UK team in production scheduling and inventory management. The role focuses on customer satisfaction, efficiency, and continuous improvement in operations. Strong organizational and leadership skills are essential. Applicants should have experience in a fast-paced customer service environment, familiarity with SAP and Microsoft Office, and a problem-solving mindset.

Qualifications

• Experience in a sales, planning, or customer-oriented team.
• Previous experience in a high volume fast pace customer service environment.
• Understanding of IBP or Sales and Operations Planning (S&OP).

Responsibilities

• Lead the UK Customer Fulfilment team in production scheduling and inventory management.
• Drive continuous improvement initiatives in fulfilment operations.
• Manage key customer relationships to ensure satisfaction.

Skills

Organizational skills

Problem-solving skills

Communication skills

Stakeholder management

Leadership skills

Project management skills

Tools

SAP

Microsoft Office

Job description

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview: Customer Fulfilment Manager will lead the UK Customer Fulfilment team in managing the production scheduling, inventory mix and supply of product to UK customers and manage required support movements to and from other regions. The role will be responsible for developing and maintaining strong customer relationships and a high level of customer satisfaction while ensuring an optimised total cost to serve.

Key responsibilities include:

• Ensuring the UK Customer Fulfilment processes are executed in an efficient and effective manner in line with agreed working practices
• Drive continuous improvement initiatives in the day to day fulfilment operation
• Creation and management of the UK by customer inventory plan based on the monthly high level plan published by Central Planning, feeding back issues and any potential solutions seen at a customer level to Central Planning for resolution while ensuring an optimised total cost to serve
• Communication of updated supply plans to customers to ensure alignment and management of each supply position
• Production and monitoring of Customer Fulfilment KPIs within the UK relating to customer satisfaction, order execution and stock management
• Coordinate UK fulfilment planning with Key Account Directors, Northern Region Sales Director and UK Sales Managers
• Managing escalation of key customer issues and communicate it accordingly to necessary stakeholders
• Collaborate with the Regional Logistics Manager and Central Logistics to develop and optimise the UK warehousing plan by customer
• Provide leadership and development to direct reports through structured performance management and personal development planning
• Collaborate with the UK 3PL to ensure UK JIT processes are in place, fit for purpose and being adhered to

What are we looking for?

• Strong organizational and problem‑solving skills
• Excellent communication and stakeholder management
• Ability to work under pressure and manage competing priorities
• Understanding of IBP or Sales and Operations Planning (S&OP)
• Previous experience in a sales, planning or customer orientated team
• Previous experience in a high volume fast pace customer service environment
• Good working knowledge of SAP and Microsoft Office
• Strong leadership and project management skills

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.