Quality Assurance jobs in United Kingdom

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Potters Bar, GB

CLFIS Limited

6 Month Contract Opportunity

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

The role is a project role for which we require an experienced Unit Pricing & Asset Servicing Manager to be project lead for the Unit Pricing team to ensure a successful and seamless transition across Unit Pricing and Asset Servicing teams to support the exit of a key client’s unit-linked insured funds to its new manager.

The teams provide effective, efficient and scalable Fund Administration services to the UK’s insurance and investment businesses as well as other group companies and third party clients in respect to Assets Under Administration of c£35bn.

Responsible for daily pricing of insured funds and quality of asset data including both valuation and qualitative data.

The role will ensure the maintenance of a professional quality service in line with internal policies and external regulations that meet client expectations and industry view of Best Practice.

Evidenced by timely publication of unit prices, high quality asset data, minimal business errors / losses as well as contributions to Continuous Process Improvement.

• Lead, manage and develop the Unit Pricing and Asset Servicing teams ensuring high quality, professional services are provided to all European insurance businesses (including third party clients), the wealth management business (UK and International) and the Investment Management businesses in London and Dublin.
• Leading the delivery of professional Fund Administration services in a controlled and timely manner.
• Oversee services to agreed standards (SLAs) and provide direction and guidance to motivated team members which enables the department to grow in ability and technical depth that creates a culture of continuous improvement ensuring the control environment remains fit for purpose. This includes:
  • Accurate daily unit prices of insured funds
  • Timely set up of new assets and ensuring qualitative data remains complete and accurate for internal and external reporting (eg. SII QRT’s)
  • Ensuring source of asset prices remains appropriate considering both need for accuracy and also cost of data
  • Accurate processing of income and corporate actions across all asset types and systems (i.e. both Platform and Insured Funds)
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• Support effective risk management, creating a strong risk culture and operating in line with Canada Life’s risk strategy, preferences, policies and processes to improve the certainty around achieving our business and customer objectives.
• Oversee process and control framework for populating European Data Repository with Investment data ensuring data quality targets are met in terms of timeliness, completeness and accuracy.
• Ensure external operational relationships such as with the Custodian, 3rd Party Administrators, Fund Managers and Data Vendors etc are appropriately managed and maintained.
• Build collaborative working relationships with other internal areas in order to develop and maintain service levels as required (eg. CLAM, SFFS in Winnipeg).
• Devise appropriate Operational performance indicators (KPI’s & KRI’s) and Balanced Scorecard data and use such MI to drive results in terms of improved performance.
• Measures will not only help to improve service delivery and mitigate risk but should also include analysis that supports control and reduction of expenses.
• Provide technical expertise and oversee the management, training and development of teams and procedure notes keeping both up to date with regulatory, industry and internal requirements as appropriate.
• Manage the input into ICOFR, RCSA and Policy attestation for Unit Pricing & Asset Servicing in addition to internal and external audit requirements.
• Ensure change is managed effectively in the area including strategic change (eg. onboarding from acquisitions) and operational change (eg. New Funds) through appropriate change control processes.
• Oversee planning and implementing of changes in order to comply with regulations or enhance services.

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.