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Job Title: IT Operations Technician

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Digital Services

Reporting to: IT Operations Team Leader

Salary: £23,555 - £24,631 per annum

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Full Time, Permanent

Pension: NEST Pension

As an IT Operations Technician at Middlesbrough College, you will play a key role in ensuring the smooth delivery and enhancement of digital services for staff, students, and visitors. This position requires exceptional customer service skills and strong problem‑solving abilities to provide effective technical support across hardware, software, and network systems. You will collaborate with colleagues and educators to resolve IT issues promptly, assist with installations and upgrades, and contribute to projects that drive innovation and improve IT services—helping shape a technology‑driven learning environment for the future.

As an IT Operations Technician, you will:

• Prioritise the health, safety, and welfare of all individuals using the College’s services.
• Recognise that supporting and enabling learning is the most critical aspect of the College’s provision.
• Work within the Digital Services Team to deliver modern technologies, drive quality improvements, and meet customer expectations.
• Provide a responsive reporting and resolution service for all requests, faults, and incidents to ensure service standards are met.
• Ensure compliance with legal, statutory, and industry codes of practice, policies, and procedures to satisfy regulatory and audit requirements.
• Commit to the College’s Safeguarding Policy and actively promote a safe environment for children, young people, and vulnerable adults.

We seek candidates who:

• Grade C or above in Maths or English (or equivalent) – Essential.
• Relevant IT qualification at Level 2 – Essential.
• ITIL v3 Foundation or above – Desirable.
• Strong knowledge of Windows operating systems and Office 365.
• Familiarity with Audio Visual platforms and hardware.
• Excellent problem‑solving and communication skills.
• A passion for keeping up with the latest technology trends.

The college offers an excellent benefits package which includes:

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family
• Family‑Friendly Policies – We offer family‑friendly policies, flexible hours, and support for all of life’s big moments
• Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources
• Professional Development – Extensive training, mentoring, and career progression opportunities
• College Extras – Save money, feel great, and go green with: Up to 15% cashback at top retailers & restaurants, Discounted gift cards for big brands, Home & Tech upgrades via salary sacrifice, Cycle to Work scheme, Coming soon: EV Leasing, Pension Schemes – Teachers’, LGPS & NEST, Discounted car parking on site

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details and to discuss the role in more detail, please contact Dawn Barwick, IT Operations Team Leader at D.Barwick@mbro.ac.uk.

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment.

This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice.

We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre‑employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules.

It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.

Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.

Our College will close for the festive break on Friday 19 December 2025 and reopen on Monday 5 January 2026. If you have applied for a role, thank you! We’ll review applications and get back to you in January.

Wishing you a happy holiday season!

Note: Please review the job description carefully.