Head of Digital Experience & Product Management

Middlesex University London; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading university in Greater London is looking for a Head of Digital Experience & Product Management to lead its new Product Team. The ideal candidate will have proven leadership in product management and strong experience across the product lifecycle. This role involves collaborating with teams to innovate and improve the digital experience for a diverse user community. Join us to shape the future of digital experience while fostering an inclusive environment for all.

Benefits

Family friendly employment policies

Flexible working arrangements

Diversity networks and support services

Qualifications

• Proven leadership in building and managing product teams.
• Strong experience across the full product lifecycle.
• Expertise in commercial administrative systems.
• Strategic mindset with a user-first approach.

Responsibilities

• Lead and develop a team of Product Managers, Specialists and Assistants.
• Shape and deliver product roadmaps aligned with goals.
• Champion user experience and satisfaction.
• Collaborate with cross-functional teams.
• Drive continuous improvement in digital product delivery.

Skills

Leadership in product management

User experience enhancement

Strong communication skills

Stakeholder engagement

Job description

Head of Digital Experience & Product Management

Exciting Opportunity: Join Middlesex University as Head of Digital Experience & Product Management.

Are you a visionary leader in digital product management with a passion for enhancing user experience? Middlesex University is seeking a dynamic Head of Digital Experience & Product Management to lead our newly formed Product Team and drive innovation across our digital portfolio. Product areas include Customer Service (websites, CRM), Library, Education & Research, Student Journey, Enterprise Resource Planning (Finance, HR, Payroll, Estates), Business Productivity.

You will:

• Lead and develop a newly formed team of Product Managers, Specialists and Assistants
• Shape and deliver strategic product roadmaps aligned with university goals
• Champion user experience and customer satisfaction across a diverse global user community
• Collaborate with cross-functional teams including Application Development, Data Engineering, and Change Management
• Drive continuous improvement and innovation in digital product delivery and help build a product-driven culture across the university.

What we are looking for:

• Proven leadership in building and managing product teams
• Strong experience across the full product lifecycle
• Expertise in commercial administrative systems
• A strategic mindset with a user-first approach to digital experience
• Excellent communication and stakeholder engagement skills

If you're ready to help shape the future of digital experience at Middlesex University, we’d love to hear from you.

If you would like to discuss the job in more detail please contact Jackie Kruger (Director of Digital Products and Projects) at [e-mail]

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.