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Customer Care & Complaints Specialist – Hybrid/Remote
Job summary
A leading energy supplier in the UK seeks a Complaints Handler to provide exceptional customer service across various channels. Successful candidates will be empathetic, resilient, and detail-oriented, actively seeking fair resolutions to complaints. The role offers a hybrid working model after initial training, alongside benefits such as a structured bonus scheme, private healthcare, and a generous pension contribution. Join us to thrive in an inclusive environment championing customer fairness and smart, sustainable practices.
Benefits
Qualifications
- Customer-focused approach to handling complaints.
- Ability to investigate issues thoroughly and deliver resolutions.
- Experience in managing customer interactions across multiple channels.
Responsibilities
- Put the customer first by delivering outstanding service.
- Investigate complaints and prevent future issues.
- Identify opportunities to enhance the customer journey.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.