Customer Care & Complaints Specialist – Hybrid/Remote

Utilita Energy Ltd; England; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading energy supplier in the UK seeks a Complaints Handler to provide exceptional customer service across various channels. Successful candidates will be empathetic, resilient, and detail-oriented, actively seeking fair resolutions to complaints. The role offers a hybrid working model after initial training, alongside benefits such as a structured bonus scheme, private healthcare, and a generous pension contribution. Join us to thrive in an inclusive environment championing customer fairness and smart, sustainable practices.

Benefits

Bonus scheme

25 days’ leave plus bank holidays

Access to private healthcare

Mental wellbeing support

Paid volunteering day

Generous pension contribution

Qualifications

• Customer-focused approach to handling complaints.
• Ability to investigate issues thoroughly and deliver resolutions.
• Experience in managing customer interactions across multiple channels.

Responsibilities

• Put the customer first by delivering outstanding service.
• Investigate complaints and prevent future issues.
• Identify opportunities to enhance the customer journey.

Skills

Excellent communication skills

Empathy

Resilience

Detail orientation

Proactive mindset

Job description

A leading energy supplier in the UK seeks a Complaints Handler to provide exceptional customer service across various channels. Successful candidates will be empathetic, resilient, and detail-oriented, actively seeking fair resolutions to complaints. The role offers a hybrid working model after initial training, alongside benefits such as a structured bonus scheme, private healthcare, and a generous pension contribution. Join us to thrive in an inclusive environment championing customer fairness and smart, sustainable practices.