Lead Property Management Systems Co-ordinator

STARK Group; Huddersfield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading building materials distributor in the UK is seeking a detail-oriented Lead Property Management Systems Coordinator to enhance and maintain their property management software. Responsibilities include ensuring smooth system operations, managing enquiries, and developing training materials. Ideal candidates should have strong account management, communication skills, and proficiency in Microsoft Office. The company offers competitive salary, bonuses, and various benefits including flexible work hours and professional development opportunities.

Benefits

Competitive Base salary

Discretionary bonus

Retirement savings plan

Life assurance

Enhanced maternity/paternity/adoption leave

Access to health and wellbeing services

WorkPerks discount platform

Qualifications

• Experience handling queries and managing account reconciliations.
• Exceptional verbal and written communication skills.
• Strong time management and organisational skills.

Responsibilities

• Ensure property management systems operate smoothly and optimise efficiency.
• Handle Landlord and Tenant enquiries professionally.
• Monitor system performance and coordinate troubleshooting.

Skills

Account Management

Customer relations

Knowledge of Property Management software

Organisational Skills

Communication Skills

Analytical skills

Tech Savvy

Tools

Microsoft Office Suite

Advanced Excel

Job description

At **Stark UK**, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!**What You’ll Be Doing**In this role you will ensure that our property management systems operate smoothly and will play a key role in optimising operational efficiency and will also be required to act as a mentor and coach to colleagues.* **Customer Liaison:** Handle Landlord and Tenant enquiries with flair and professionalism.* **Query Management:** Tackle queries, resolving disputes like a pro!* **Account Management:** Raise invoices, conduct account reconciliations, set up standing orders, prepare financial reports* **Team Collaborator:** Work closely with property managers and other colleagues to keep everything running smoothly and provide training to the team.* Developing processes and procedures to improve the smooth running of the Property function.* Serve as a primary contact for all Property Management System needs, updates, and issues.* Monitor system performance and coordinate technical troubleshooting with internal teams and external vendors.* Implement system updates, enhancements, and new features as required.* Develop and deliver training materials and sessions for staff across multiple departments.* Maintain system data accuracy, reporting tools, and user access controls.* Analyse workflow processes and recommend improvements to strengthen operational efficiency.* Assist with onboarding new properties or business units into the property management systems.* Produce regular and ad-hoc performance reports for management.**What We’re Looking For*** **Account Management** experience* **Customer relation**s experience* **Knowledge of Property Management software** (MRI Qube or ProLease is preferable).* Desire for personal growth by undertaking learning and training opportunities* **Communication Skills:** Exceptional verbal and written communication skills—you're the friendly voice that everyone loves to hear from!* **Organisational Skills:** Excellent time management, prioritisation, and diary management to keep everything on track.* **Team Spirit:** A collaborative, approachable attitude that makes you a joy to work with.* **Tech Savvy:** Proficiency in the Microsoft Office suite, including advanced Excel skills and experience of databases.* **Analytical skills** to improve and implement departmental procedures.* Willingness to **embrace professional development** and training opportunitiesThis role is primarily office based but there may be an opportunity to work remotely 1 day per week following induction period. We are willing to consider a job share arrangement for this role.* Competitive Base salary* Discretionary bonus* Retirement savings plan* Life assurance* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway**Quality** - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.**Supportive Environment** - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.**Professional Development****Great Benefits** - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm**What's Next**If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.#SBMUKWe are seeking a proactive, detail-oriented, tech-savvy **Lead** ****P**roperty Management Systems Coordinator** to lead, maintain, and enhance our property management software and digital tools.STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials.However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.If you’d like to build that future with us, check out our careers page or get in touch.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.We are proud that we offer all our colleagues a great place to work.