Technical Manager

Reflex Labels Ltd; Boston; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading UK packaging company is looking for a self-driven Internal Technical/Commercial/Sales Manager in Boston. The role involves interacting with customers, solving queries on label printers and software, managing projects, and promoting products. Ideal candidates should possess resilience, a good telephone manner, and strong communication skills. This is a full-time, permanent position with benefits.

Responsibilities

• Understand the range of products, working on the technical and commercial side to support customers.
• Identify solutions and create sales opportunities for product promotion.
• Communicate with customers to understand their requirements for projects valued between £1,000 - £100,000.
• Manage projects both technically and commercially to completion.
• Ensure timely sign off and invoicing.
• Maintain product manuals for the entire range of products.
• Work with suppliers to ensure project satisfaction.

Skills

Good telephone manner

Self-motivated

Resilience

Strong communication skills – both verbal and written

Technical, process and commercial awareness

Job description

Internal Technical / Commercial / Sales Manager

Established in 2002, Reflex Group is the UK’s largest privately‑owned print and packaging company. With over 1000 employees operating across multiple global sites, the company prides itself on delivering high‑quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Reflex Labels Plus is seeking a self‑driven and motivated Manager to join our team in Boston.

Reflex Systems (part of the Reflex Group) has an opportunity for an internal technically / commercially aware sales manager who is interested in understanding and solving customers queries and questions on our range of products, label printers, labelling software, labelling machinery and warehouse management products. The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers to help our customers solve their problems, arrange quotations, and manage the supply and installation of new equipment.

Position Type: Full‑Time, Permanent

Working Hours: Monday to Friday, 8:30 am to 5:00 pm

Roles and Responsibilities

• Understand the range of products, working on the technical and commercial side to identify, advise & support customers with any questions that arise.
• Identify / source solutions and create sales opportunities for the promotion of our products.
• Communicate with customers to understand their requirements for hardware / software projects valued between £1,000 - £100,000.
• Manage projects both technically and commercially to completion.
• Ensure timely sign off and invoicing.
• Maintain a range of operator’s product manuals for our entire range of products.
• Work with suppliers both UK and overseas to ensure projects are managed to customer satisfaction.

Required Skills & Experience

• Good telephone manner
• Self‑motivated
• Resilience
• Strong communication skills – both verbal and written
• Technical, process and commercial awareness.