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Location: UK-wide | Business Area: Digital| Salary Details: Competitive basic salary plus additional benefits

Reporting to the M365 Team Leader, you will be responsible for leading customer engagements focused on the deployment, governance, and optimisation of Microsoft 365 solutions. This opportunity combines technical expertise with strategic insight to deliver high-quality solutions, drive user adoption, and support innovation across Microsoft 365 workloads

agreat place to work, a great place to be a customer

• Lead design and discovery workshops/meetings with clients to understand requirements and agree technical solutions.
• Deliver project engagements including, design, implementation, testing, handover, documentation and support. Either independently as a self‑managed engagement or in conjunction with a project manager.
• Drive adoption of Microsoft 365 features and capabilities within our customers’ organisations.
• Support automation initiatives and integration across Microsoft 365 workloads.
• Act as a point of escalation for complex or high‑priority support issues, providing expert guidance and hands‑on assistance to our support teams to ensure timely and effective resolution.

• Lead initial client engagement meetings as a subject matter expert to understand requirements and discuss potential solutions.
• Create statement of works and proposals to meet customer requirements, including defining accurate project timelines and costs estimates.
• Deliver webinars and seminars on areas of knowledge to generate new business by showcasing current and future Microsoft 365 capabilities.

• Keep up to date with the Microsoft 365 roadmap and market trends to understand new features, assess their impact and provide strategic guidance.
• Demonstrate a commitment to personal development by proactively seeking opportunities to enhance your knowledge and skills.
• Provide guidance and mentor colleagues, to promote knowledge sharing and enhance delivery quality.

• 5+ years of hands‑on experience of design, delivery or administration of Microsoft 365 solutions.
• Demonstrable expertise in several of the following technology areas, supported by practical experience, project delivery, or relevant certifications:
• SharePoint Online and Microsoft Teams (Governance, Migration, Document Management)
• Microsoft Purview (Information Protection, Data Lifecycle Management, eDiscovery)
• Power Platform (Power Automate).
• Proven ability to design and implement complex solutions across multiple Microsoft 365 technology areas.

• Excellent communication skills, including being able to communicate technical ideas to non‑technical audiences.
• Proven ability to engage with senior business stakeholders.
• Track record of being able to produce clear and concise design documentation and reports.
• Confidence in creating and delivering presentations to both remote and in‑person audiences.

• One or more of the following Microsoft certifications is considered advantageous:
• MS-102 (Microsoft 365 Administrator)
• MS-700 (Managing Microsoft Teams)
• SC-401 (Administering Information Security in Microsoft 365)

Competitive basic salary plus additional benefits and growth opportunities.

We care about your health, wellbeing, and career. Here’s what you’ll enjoy:

• Private healthcare (free after 1 year)
• Eye tests, flu jabs, and on‑site health checks
• Mental health support from trained First Aiders
• A Wellbeing Day after 1 year
• Hybrid working support with a home office allowance
• 20 days holiday (rising to 24 with service) plus bank holidays
• Buy or sell up to 5 holidays twice a year
• Perkbox discounts on shopping, travel, fitness, and more
• Points‑based rewards from year 2
• Charity donation matching (up to £100)
• Recognition platform to celebrate your wins
• EE SIM offers for you and your family
• Learn 2 Earn scheme to boost your salary
• Team socials and celebrations
• Bespoke onboarding and leadership training
• Dedicated Culture Team to support you

A standard week is 37½ Monday to Friday

Flexible, hybrid position with a home‑first working policy. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad‑hoc travel to offices within the group and other locations may be required on occasion.

Chess is one of the UK’s leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

We’re extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 17 years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you.

We believe that "if you're not growing, we're not growing."

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