Jobs in Worcester, United Kingdom
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TRS Consulting
Desktop Support Engineer L2
Job summary
A global IT support leader is seeking a proactive Desktop Support Engineer L1 in Worcester, England. You will manage IT hardware, provide customer support, and maintain inventory records. Ideal candidates have 2-4 years of experience, relevant certifications, and strong technical knowledge. The company offers a supportive environment and competitive compensation.
Benefits
Qualifications
- 2-4 years of hands-on IT hardware repair and support experience.
- Excellent communication and customer service skills with fluency in English.
- Strong technical knowledge of multiple operating systems.
Responsibilities
- Diagnose, repair, and upgrade on-site IT hardware and software.
- Manage IT inventory, including ordering and stock control.
- Prepare and deliver regular reports on IT stock status and performance.
Skills
Education
Tools
Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment.
Client: 190+ countries
- Diagnose, repair, and upgrade on‑site IT hardware and software, including reading error codes, swapping components and tracing faults with diagnostic tools.
- Manage IT inventory – ordering, stock control and maintaining accurate records of all incoming and outgoing equipment.
- Prepare and deliver regular reports on IT stock status, failure trends and overall inventory performance while assisting other support teams as required.
- Only UK citizens can apply.
- 2‑4 years of hands‑on IT hardware repair and support experience with certifications such as CompTIA A+ or equivalent.
- Strong technical knowledge of Windows, OSX, iOS, Android operating systems, Microsoft Office and antivirus tools.
- Proven ability to perform warranty repairs for HP, Dell and Lenovo devices.
- Excellent communication and customer service skills with fluency in English.
- Attention to detail, problem‑solving mindset and readiness to travel or work staggered shifts as required.
- Supportive environment encouraging professional growth, continuous learning and collaboration.
- Competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
- Opportunity to play a direct role in enhancing user satisfaction and operational success.
Ready to make a difference and grow your career? Apply now to join Excis in Worcester, England, United Kingdom.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.