Desktop Support Engineer L2

VIA; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Engineer L1 in Worcester, England. You will manage IT hardware, provide customer support, and maintain inventory records. Ideal candidates have 2-4 years of experience, relevant certifications, and strong technical knowledge. The company offers a supportive environment and competitive compensation.

Benefits

Supportive environment for professional growth

Competitive compensation

Opportunity to enhance user satisfaction

Qualifications

• 2-4 years of hands-on IT hardware repair and support experience.
• Excellent communication and customer service skills with fluency in English.
• Strong technical knowledge of multiple operating systems.

Responsibilities

• Diagnose, repair, and upgrade on-site IT hardware and software.
• Manage IT inventory, including ordering and stock control.
• Prepare and deliver regular reports on IT stock status and performance.

Skills

IT hardware repair

Customer service skills

Technical knowledge of Windows

Problem-solving

Education

CompTIA A+ or equivalent certification

Tools

HP devices

Dell devices

Lenovo devices

Job description

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment.

Client: 190+ countries

What You’ll Do

• Diagnose, repair, and upgrade on‑site IT hardware and software, including reading error codes, swapping components and tracing faults with diagnostic tools.
• Manage IT inventory – ordering, stock control and maintaining accurate records of all incoming and outgoing equipment.
• Prepare and deliver regular reports on IT stock status, failure trends and overall inventory performance while assisting other support teams as required.

Requirements

• Only UK citizens can apply.
• 2‑4 years of hands‑on IT hardware repair and support experience with certifications such as CompTIA A+ or equivalent.
• Strong technical knowledge of Windows, OSX, iOS, Android operating systems, Microsoft Office and antivirus tools.
• Proven ability to perform warranty repairs for HP, Dell and Lenovo devices.
• Excellent communication and customer service skills with fluency in English.
• Attention to detail, problem‑solving mindset and readiness to travel or work staggered shifts as required.

Benefits

• Supportive environment encouraging professional growth, continuous learning and collaboration.
• Competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
• Opportunity to play a direct role in enhancing user satisfaction and operational success.

Ready to make a difference and grow your career? Apply now to join Excis in Worcester, England, United Kingdom.