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Impactful IT Service Desk Engineer
Job summary
A healthcare provider in Cheltenham is seeking a Service Desk Engineer who will be the first point of contact for IT support. This role involves managing IT tickets and ensuring that every interaction is professional, while maintaining high service standards. Candidates should have two years of experience in a busy Service Desk environment, a strong understanding of incident management, and familiarity with technologies including Active Directory and Microsoft 365. This is a fantastic opportunity for growth in a collaborative team.
Qualifications
- Minimum of two years in a fast-paced Service Desk environment handling 350-400 tickets weekly.
- Strong grasp of incident and problem management for smooth resolutions.
- Experience with Active Directory, Microsoft 365, and Windows 10/11.
Responsibilities
- Serve as the first point of contact for IT support across the organization.
- Take full ownership of tickets ensuring professional handling.
- Maintain smooth operation of systems while meeting service standards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.