Impactful IT Service Desk Engineer

Dentex Health; Remote; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Cheltenham is seeking a Service Desk Engineer who will be the first point of contact for IT support. This role involves managing IT tickets and ensuring that every interaction is professional, while maintaining high service standards. Candidates should have two years of experience in a busy Service Desk environment, a strong understanding of incident management, and familiarity with technologies including Active Directory and Microsoft 365. This is a fantastic opportunity for growth in a collaborative team.

Qualifications

• Minimum of two years in a fast-paced Service Desk environment handling 350-400 tickets weekly.
• Strong grasp of incident and problem management for smooth resolutions.
• Experience with Active Directory, Microsoft 365, and Windows 10/11.

Responsibilities

• Serve as the first point of contact for IT support across the organization.
• Take full ownership of tickets ensuring professional handling.
• Maintain smooth operation of systems while meeting service standards.

Skills

Incident and problem management

Helpdesk platforms

Active Directory

Microsoft 365

Windows 10/11

Antivirus tools

MDM systems

Basic network troubleshooting

Asset management

Clear communication

Job description

A healthcare provider in Cheltenham is seeking a Service Desk Engineer who will be the first point of contact for IT support. This role involves managing IT tickets and ensuring that every interaction is professional, while maintaining high service standards. Candidates should have two years of experience in a busy Service Desk environment, a strong understanding of incident management, and familiarity with technologies including Active Directory and Microsoft 365. This is a fantastic opportunity for growth in a collaborative team.