Jobs in Sheffield, United Kingdom

Credit Controller

Full time – Permanent – (Hybrid)

Closing Date: TBC

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Key duties will include the management of a number of a portfolio of customer debt accounts, payment resolution, resolving complex payment discrepancies and debt collection activities.

• Demonstrable experience of working in a Credit Control team with a high volume of complex transactions, debt collection and chasing and query resolution
• Tenacity and the ability to build relationships with internal stakeholders and customers, and challenge, to collect debt on a timely basis
• Experience ofworking with large complex finance data sets
• Experience of using finance software, for example SUN, MS Dynamics, Oracle
• High levels of IT literacy including the ability to use Microsoft applications including Dynamics (or equivalent) and MS Office suite

• Manage a designated accounts receivable portfolio consisting of Key, National, Retail and Independent business accounts, collecting debt on a timely basis and providing high quality customer and stakeholder service
• Manage and process A/R customer refunds and undertake collection activities in line with SJA debt management processes
• Maintain complete, accurate and updated records of collection activity and account reconciliations
• Timely and accurate application of all receivable cash receipts in accordance with customer remittance advice including cheque, credit card, cash on delivery and electronic BACS bank receipts
• Manage & maintain assigned Email Management System queues, as required, working towards SLA’s

Please see the job description for more detail (this can be viewed on our website or once you click apply)

To find out more about us visithttp://www.sja.org.uk or follow us on our socials

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and endeavor to create an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.