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Remote FCA Complaints Policy and Ombudsman Leader
Job summary
A leading financial services provider in the UK is seeking a Complaints Policy and Ombudsman Manager to lead a team and manage the complaints policy framework. This strategic role requires expertise in financial services complaints, specifically FCA DISP rules and Consumer Duty principles, ensuring compliance and driving improvements. The successful candidate will influence operational resilience and customer trust through effective leadership and continuous improvement initiatives. Excellent analytical and communication skills are essential for this position.
Benefits
Qualifications
- Deep expertise in complaints management within a regulated financial services environment.
- Strong knowledge of FCA DISP rules, Consumer Duty, and Ombudsman processes.
- Proven ability to influence cross-functional priorities and drive strategic change.
Responsibilities
- Lead a team handling Financial Ombudsman Service cases.
- Develop and maintain the organisation’s complaints policy.
- Monitor performance metrics and report to senior leadership.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.