Remote 1st Line Tech Support – VoIP & Networking

Onecom; United Kingdom; Remote; GBP 26,000 - 28,000; Full time

Job summary

A leading communication technology provider is seeking a 1st Line Technical Support Agent to join their team. In this remote role, you'll provide first-line support for VoIP and connectivity issues, offering excellent customer service. Ideal candidates will have experience in a client-facing support environment and strong troubleshooting skills. The company offers competitive salary and extensive employee perks, including an in-house training academy, wellbeing support, and company events.

Benefits

25 days holiday + bank holidays

Birthday day off

Lease a brand-new electric car

9% combined pension contribution

Quarterly and annual employee awards

All-expenses-paid company events

In-House Training Academy

24/7 access to mental health support

Qualifications

• Experience working in a client-facing service desk or support environment.
• Strong analytical thinking and confident troubleshooting skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing systems.
• Log, categorise, and prioritise support requests accurately using Salesforce.
• Troubleshoot VoIP, connectivity, and mobile service issues.

Skills

Client-facing service desk experience

Analytical thinking

Troubleshooting skills

Organizational abilities

Understanding of cloud telephony

Networking technology knowledge

Customer-focused mindset

Communication skills

Tools

Salesforce

Job description

A leading communication technology provider is seeking a 1st Line Technical Support Agent to join their team. In this remote role, you'll provide first-line support for VoIP and connectivity issues, offering excellent customer service. Ideal candidates will have experience in a client-facing support environment and strong troubleshooting skills. The company offers competitive salary and extensive employee perks, including an in-house training academy, wellbeing support, and company events.