Remote Field Service Engineer: Molecular Diagnostics

Abbott Laboratories; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare company in Maidenhead is seeking a Field Service Engineer to manage on-site installations and maintenance for molecular diagnostics. The role involves troubleshooting hardware and software issues and providing excellent customer support. Ideal candidates should have strong scientific and problem-solving skills along with excellent communication abilities. The position requires travel up to 75% of the time and offers a competitive benefits package.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Scientific mindset with strong problem solving skills.
• Excellent customer service and communication skills required.
• Active listening abilities to effectively understand client needs.

Responsibilities

• Install and implement new systems at customer sites.
• Perform preventative maintenance on molecular instrumentation.
• Troubleshoot application and instrumentation issues both on-site and by phone.
• Provide on-site customer support and training for software and hardware upgrades.
• Collaborate closely with Application Support Specialists and the Commercial team.

Skills

Scientific mindset

Strong problem solving skills

Excellent customer service

Communication skills

Active listening

Education

Diploma/College degree

Job description

A leading healthcare company in Maidenhead is seeking a Field Service Engineer to manage on-site installations and maintenance for molecular diagnostics. The role involves troubleshooting hardware and software issues and providing excellent customer support. Ideal candidates should have strong scientific and problem-solving skills along with excellent communication abilities. The position requires travel up to 75% of the time and offers a competitive benefits package.